LiveTime Software Announces Integration with all Major Asset Management and Discovery Systems

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Embedded import and synchronization engine fully integrates with all industry leading asset management systems including LANDesk, Novell ZENworks, Microsoft SMS and Centennial.

LiveTime Software, a leading provider of J2EE-based Customer Service and Support software, announced its pioneering asset management integration engine (AMIE).

This new functionality allows LiveTime applications to seamlessly integrate with virtually any RDBMS-based asset management system, including LANDesk Management Suite, Novell ZENworks, Microsoft Systems Management Server (SMS) and Centennial Discovery.

Due for release later this month, LiveTime Help Desk 3.6 includes an innovative mechanism for importing and synchronizing information from the repository of any third party RDBMS-based asset management system. This means any organization can integrate LiveTime with its preferred asset management tool.

This unique approach to integration allows LiveTime applications to dynamically adapt to changes in third party asset management systems without requiring new modules or adaptors. Creating a totally new paradigm in the industry, customers no longer have to wait for the vendor to provide integration to little known or unsupported asset management systems.

“LiveTime Help Desk 3.6 will be welcomed by organizations seeking to synchronize its current software and hardware asset registers with the service desk,” said Dr George Vossos, Chief Technology Officer at LiveTime Software. “The convenience of being able to continue to manage assets using existing industry tools and then synchronize with LiveTime applications is a huge win for IT departments that need to guarantee the currency and relevance of assets in the service desk,” he said.

The inclusion of AMIE further reflects LiveTime’s commitment to vendor neutral solutions. LiveTime currently provides support for any web browser, any operating system and any database, maximizing an organizations existing infrastructure.

About LiveTime Software

Headquartered in Newport Beach, Calif., LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.

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Media Relations contacts

Europe: Mike Fellows

Suite 5, 107 Promenade,Cheltenham, GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

USA: Bill Gram Reefer

Suite 255, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000, Australia

Phone: +61 3 9620 7588, Fax: +61 3 96207533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.


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ABOUT LIVETIME SOFTWAREABOUT LIVETIME SOFTWAREHelp Desk Software, Web Based Help Desk, ITIL, Java and J2EE Customer Service and Support Software.

LiveTime provides web based vendor neutral help desk software, support desk software and service desk software, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. It's pure internet architecture represents a major advance in the way service and support is delivered using open industry standards.

With support for IT Infrastructure Library (ITIL) and Sarbanes-Oxley best practices, and an intuitive user interface LiveTime Help Desk software, Support Desk software and Service Desk software speeds problem resolution and reduces support costs by an average of 15-35%.