Casino Customers Have High Expectations About Service

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Expectations are very important in the casino industry because customers have high hopes in that area.

Expectations are very important in the casino industry because customers have high hopes in that area.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://CasinoCustomerService.com.

Service Tip:

“When it comes to casino customer service, the word “expectations” is huge because guests have high expectations. They want to be entertained, they want to win lots of money and, oh by the way, this all must happen while they’re having fun. You must manage these expectations of outstanding guest service as well as provide it, live up to it and exceed it.”

Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”

Contact

Martin R. Baird

Robinson & Associates, Inc.

http://www.casinocustomerservice.com
480-991-6420

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Martin R. Baird