Account Life Cycle Solutions: Scoring Solutions in Collections and Recovery Workflow Software

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Collections have become an increasingly important area for credit card issuers as the U.S. credit card marekt has matured. The industry faces a number of challenges including intense competition, increased indebtedness and insolvency, and regulatory pressures. Delinquency and defaults are the largest expense for issuers, and the area that offers the most promise for bottom line improvements.

Collections have become an increasingly important area for credit card issuers as the U.S. credit card market has matured. The industry faces a number of challenges including intense competition, increased indebtedness and insolvency, and regulatory pressures. Delinquency and defaults are the largest expense for issuers, and the area that offers the most promise for bottom line improvements.

Faced with these challenges, lenders need to find ways to improve the efficiency and effectiveness of collectors. This means processing more deliquent or charged-off acounts with available resources and collecting more in compliance with the regulations.

New Research Report by Mercator Advisory Group - Report Highlights:

1. An overview of the collections process and the uses of technology in that process

2. A discussion of collections as a source of competitive advantage

3. An overview of solutions designed to predict and warn issuers of at-risk customers

4. A discussion of solutions available from selected collections vendors including:

  • Experian
  • Fair Isaac
  • Intelligent Results
  • Predictive Metrics
  • Trans Union

Evren Bayri, a Director in Mercator Advisory Group's Credit Advisory Service and author of the report comments, "The latest generation of collections and recovery software addresses these challenges by providing improved automation, better analytics, and tighter integration between issuers and their third-parties."

This report takes a look at some of the major vendors and their solutions in the recovery software space. It provides an analysis of the current trends in the U.S. collections industry, looks at the trends in collection technologies and solutions, and covers specific solutions available from CGI-AMS, Fair Isaac, and TSYS.        

The report contains 23 pages and 8 Exhibits.

Members of Mercator Advisory Group have access to these reports as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits. Please visit us online at http://www.mercatoradvisorygroup.com.

For more information call Mercator Advisory Group's main line: 781-419-1700 or send email to info@mercatoradvisorygroup.com.

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Robert Misasi
MERCATOR ADVISORY GROUP
781-419-1700
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