Aurora, ON (PRWEB) July 21, 2005
HR.com, the largest research and Web destination for Senior HR Professionals, today published an article on its site entitled, "Integration of Employee, Customer and Financial Data." The article discusses the fact that, while high employee satisfaction contributes significantly to high customer satisfaction, which drives intent to return and therefore, financial results, how does one determine which variables are the most important to focus on to increase customer satisfaction and maximize effectiveness?
The answer, it says, "is in the NBRI Root Cause Analysis." The NBRI Root Cause Analysis involves high-level statistical analyses that allow the NBRI to identify those issues (perceptions) in the employee population that drive customer satisfaction and/or customer intent to return.
To read the complete article, visit http://www.hr.com/servlets/sfs?i=1116423256281&b=1116423256281&t=/Default/gateway&application=story&elementID=1121739948044
About HR.com Limited
Established in 1999, HR.com Limited is in business to help build great companies by connecting them to the knowledge and resources they need to effectively manage the people side of business. As the global authority, we deliver HR Best Practices to help organizations build great companies through community, collaboration, research, shared best practices, and measurements. HR.com is funded by the leading venture capital firm Ventures West and private investors.
NBRI specializes in psychological research for business, commonly referred to as employee surveys, and customer surveys. Project Leaders possess Ph.D. degrees in psychological research, and have assisted thousands of firms around the world since 1982. Clients are able to confidently implement action plans that provide the greatest amount of improvement with the least amount of time and manpower.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.
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