FileTrail Comes to the Rescue of Another Law Firm

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FileTrail's file management solutions save time and money for The Korn Law Firm.

FileTrail, Inc., a leading provider of software for tracking and managing records, announced today that The Korn Law Firm, a small corporation in Columbia, South Carolina, implemented FileTrail’s file management solution in October 2003. Korn Law decided to implement FileTrail because an inefficient filing system was costing the firm a lot of time and money.

Before implementing FileTrail, Korn Law did not have an automated filing system, and its 145 staff members faced the daily problem of searching for lost files. In fact, “missing-files” e-mails were sent out at least four times a day as the final desperate measure to locate a file. Eventually, the firm actually hired an employee specifically to locate missing files.

“It was like crisis management was our business model when it came to the file room,” said Systems Analyst Hal Hubbard.

As a law firm that specializes in foreclosure law, it is imperative that Korn Law be able to locate any of its files at any given time.

“Our files contain all of our documentation from start to finish,” explained Hubbard. “There are several counties that will not allow you to go into foreclosure if you don’t have all of the documents. Thus, if you don’t have the complete file, you don’t have a case.”

Since installing FileTrail, lost files are no longer an issue for Korn Law.

“Implementing FileTrail has been a relatively simple process, thanks to the competent, customer-oriented service provided by the staff at FileTrail,” said Hubbard. “The support is outstanding. I have never asked them a question they could not answer nor a problem they could not fix.”

FileTrail has also saved Korn Law time on labeling files. FileTrail provides Korn Law with a labeling system that prints all of a client’s important information onto a single color coded label.

“FileTrail has allowed the firm to free up man-hour resources on file labeling and divert them to other mission-critical tasks. And as an interesting side benefit, FileTrail has resulted in less label cracking and peeling, which translates into greater file room efficiency and happier employees,” said Hubbard. “FileTrail has helped reduce our file room employee turnover by 75 percent.”

FileTrail additionally provides Korn Law with portable bar code scanning functionality that allows the firm to perform audits quickly and easily. This system is the solution to tracking files because it shows the last person who checked out every file, and where it has moved from person-to-person since.

Although FileTrail may sound intimidating to those less familiar with technology, it is easy for everyone to use. Staff members are able to use key fields and search tools that are flexible and able to meet each individual’s need.

“The software is very intuitive and requires no special thought process or training,” Hubbard said. “It really sped up our file room responsiveness to the production staff. They are getting everything they need to process requests on-line in FileTrail and deliver files quickly.”

Korn Law has saved large amounts of time and money by implementing FileTrail. Staff members no longer have to spend portions of their work days searching for files, and they can devote their full attention to conducting their business.

“FileTrail helps the file room manage files and frees up manpower to do other things,” Hubbard said. “It also saves time for all our production staff and attorneys. The system does exactly what it was promised to do – it saves us time and money.”

About FileTrail, Inc.

FileTrail, Inc. is headquartered in San Jose, California, and is a leading provider of Enterprise Records and Information Management (ERIM) software for tracking and managing records. It offers RFID, bar coding, and color coding systems to firms that need help with managing their files. Companies that use FileTrail’s technology are able to automate their records handling, automate their manual tasks, streamline their processes across the organization, and leverage existing ERP and mission system investments to eliminate data entry and replicate existing data standards. FileTrail’s technology allows companies to improve processing efficiency, reduce back office operating costs, enhance customer satisfaction, and improve staff member service. For more information on FileTrail, visit http://www.filetrail.com.

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Michelle Nabhan