McMurray Stern Implements New Web-based Chat Services

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MSLiveTalk provides superior customer service for its online visitors.

– McMurray Stern, the leading source of design and build solutions for shelving, filing and storage solutions, has implemented a live chat service tagged – ‘MSLiveTalk[TM]’. Within 24 hours of going live on their website, an online visitor chatted with a McMurray Stern Operator.

"MSLiveTalk[TM] exceeded my expectations in less than a day,” said Leslie Boggs, Director of Marketing for McMurray Stern. “Our MSLiveTalk[TM] Service is helping us capture visitors to our website, set appointments, and sell valuable services.”

McMurray Stern’s MSLiveTalk[TM] service was implemented to help engage and qualify visitors to the dealer’s website. MSLiveTalk[TM] technology and McMurray Stern Operators engage prospects in an interactive dialog that provides superior customer service to the visitor, and in-turn captures vital information necessary to pre-qualify the lead.

"Our clients rely on us to provide a wide array of high-quality services that pertain to storage needs. With McMurray Stern implementing customer orientated services like MSLiveTalkTM, we further solidify our commitment to our clients that we are dedicated to providing the highest possible standards of client satisfaction," says Linda Stern, Principal.

Since 1980 McMurray Stern has designed and installed more than 8,000 storage and filing projects representing over 5 million linear feet of file, library and storage shelving. Such expansive projects include the Huntington Library, the Getty Center, the Academy of Motion Picture Arts and Sciences, the University of California Irvine, Loyola Marymount University and the Orange County Public Law Library.

Recently, McMurray Stern announced their 25 Years in business. This significant milestone places McMurray Stern in an elite group of providers who have successfully improved the way businesses and their employee’s manage filing and storage operations.

About McMurray Stern

McMurray Stern was established in 1980, and is the leading source of design and build solutions for filing and storage in Southern California. They provide full service solutions including cost analysis and budgetary evaluations, consulting design services, structural evaluations and calculations, relocation planning and coordination, and file transfer and conversions. They serve a variety of industries including business offices, libraries, healthcare facilities, schools, museums, justice facilities, and industrial facilities. More information can be found on their website: http://www.mcmurraystern.com, or by contacting them directly at: 562.623.3000.

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Leslie Boggs
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