New York, NY (PRWEB) August 3, 2005
Newfound Communications, a leading speech solution provider, announces the general availability of the Newfound Outbound Call Queue Engine 1.0 (OCQE). OCQE is a new software solution for speech or touch-tone outbound call campaigns that enables greater control, automation and reporting.
"Newfound Communications has merged VoiceXML with outbound calling, creating a valuable outbound dialing solution for customers with the Nuance Voice Platform," said Chuck Berger, president and CEO of Nuance Communications, Inc.
Capable of handling millions of calls daily, the Newfound OCQE initiates outbound call campaigns in conjunction with a VoiceXML platform such as Nuance Voice Platform™ 3.0. OCQE works in concert with a VoiceXML platform to report call results such as answering machine detection, live answer, busy signals, no answer and telephony network errors. OCQE customers deliver call campaign to the system through web services, database connection or call records files.
Based on time of day, call priority, required call completion time and previous results, calls are constantly re-prioritized and then issued to the outbound VoiceXML platform for dialing. OCQE can filter redundant records and bad phone numbers. In addition, OCQE can easily be integrated with any Do Not Call List provider. OCQE will retry calls for specific result codes (busy, no answer, line error, etc.). In addition, the number of retries for any call result is configurable as well as the time between each retry.
Campaigns are monitored and administered from a simple web-based dashboard. Administrators may pause the system or campaign, recover lost calls, as well as monitor call completion rates and system errors. Call reports can be customized per call, hour, day, campaign and time zone.
"This is another important milestone for VoiceXML. While VoiceXML enables better dialogs for outbound call campaigns, OCQE is the engine that makes administering an outbound dialer with VoiceXML possible," added Kris Hopkins, CEO of Newfound Communications, Inc.
Newfound Communications is exhibiting at the SpeechTEK show in New York, NY. In Booth 617, attendees can learn more about innovative speech solutions such as the Newfound Outbound Call Queue Engine 1.0 (OCQE) and Newfound Media Mixer 1.3 (VoiceXML Edition).
About Newfound Communications, Inc.
Newfound Communications, Inc. offers technology, tools, and expertise to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediments to creating speech-driven applications. For Newfound's customers, the combination of software and professional services provides unparalleled value: best-of-breed applications, sound telephony deployments, fast & affordable development and satisfied callers. For additional information regarding Newfound Communications visit their web site at http://www.newfoundcomm.net.
VP of Business Development
Newfound Communications, Inc.
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