SourceOne Healthcare Technologies, Inc., To Roll-Out A New Field Service Automation Program to Streamline its Medical Imaging Equipment Service Processes

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Tested with 100 field service engineers (FSEs), and 3,400 SourceOne customers, 600-plus SourceOne FSEs will use handheld pocket PCs featuring integrated record-keeping, real-time data transfer, and other cost saving benefits

Mentor, OH (August 2, 2005) – SourceOne Healthcare Technologies, Inc., one of the nation's leading distributors of medical imaging systems, equipment, radiographic consumable supplies, and service to healthcare providers, today announced plans to roll-out a new Mobile Office Engineer (MOE) Program designed to streamline and automate all processes associated with providing equipment repair and maintenance services for the company's 20,000-plus service accounts.

After recently completing a highly successful pilot program, which included 100 of SourceOne's Field Service Engineers (FSEs) and 3,400 of the company's customers, SourceOne reported that it will rollout the MOE program coast-to-coast before the end of 2005.

Designed to virtually eliminate paperwork, SourceOne's 600-plus FSEs will use FieldCentrix FX Mobile® wireless workflow software and hand-held Hewlett Packard Pocket PCs running Microsoft Windows Mobile 2003® software configured to streamline and automate the capture and transmission of data in real-time.

Specific functions that can be performed using the handheld devices include scheduling service calls, access to real-time parts inventory information, the ability to generate purchase orders when FSEs are onsite with the customer, a function allowing FSEs to log service call time as work is completed, the ability to capture customer signatures upon completion of work, and real-time ability to generate and process invoices more efficiently.

“We designed the MOE program to achieve four specific goals,” said Jerry C. Cirino, president and CEO, SourceOne Healthcare Technologies. “We wanted to improve customer satisfaction, help customers manage their repair and maintenance costs, reduce SourceOne's costs by eliminating paper work, and streamline and improve our entire customer service and equipment service functions. By all measures, the handheld PCs and other aspects of the field service automation program have met, and in some cases, exceeded our expectations.”

“The new hand-held devices are driving benefits across SourceOne's entire service operations group, including our customer support center and our national parts inventory control and logistics center,” said Cirino. “Significant gains are realized by empowering our FSEs with a device that moves us from an inefficient paperwork process to a digital platform that drives increased productivity and serves as a tool to make improvements in customer satisfaction.”

Customers reap the benefits of SourceOne's mobile office engineer program:

“By eliminating paperwork, we are helping our customers by automating the back office administrative processes,” said Chris O'Brien, senior vice president of service for SourceOne. “This reduces our customers' costs and it allows their staff to focus time on other operational activities and patient care.” O'Brien added, “The unique capabilities afforded by the hand-held devices result in faster response time, improved service performance, and more efficient processing of purchase orders and billing.”

"We have always had great confidence in SourceOne's ability to meet our equipment and service needs,” said Peggy Tuite, director of operations at Midwest Orthopaedic at Rush in Chicago. “SourceOne is responsive, and John Fraser, SourceOne's senior imaging field service engineer, has been phenomenal. His talents go beyond service and maintenance. His wealth of information about every aspect of our equipment, tips on how the patient needs to be x-rayed, along with his wealth of technical information, go beyond description, and certainly beyond our expectations.

Tuite added that she anticipates “SourceOne's new hand-held pocket PDAs will make their job easier with less paperwork, and it will pave the way for John to enhance his efforts to meet our equipment maintenance and service needs as our organization continues to grow and migrate into new medical imaging modalities.”

Midwest Orthopaedic at Rush is just one example of SourceOne's more than 20,000 service accounts for whom highly trained FSEs provide installation services, preventative maintenance and equipment repairs on more than 25 lines of analog and digital medical imaging equipment. In 2004, SourceOne's FSEs completed more than 5,000 new equipment installations, approximately 150,000 equipment service calls, and more than 250,000 preventative maintenance service calls.

About SourceOne Healthcare Technologies, Inc.:

Headquartered in Mentor, Ohio, SourceOne Healthcare Technologies, Inc., is a leading provider of imaging equipment and radiographic supplies and services tailored to healthcare facilities, including those transitioning to a digital imaging environment. SourceOne offers broad lines of equipment and consumables, as well as sales professionals and highly trained field service engineers, which enable customers to turn to SourceOne as the best-in-class source for effective supply chain and medical imaging management. SourceOne is a privately held company of Platinum Equity, a global acquisitions firm specializing in the strategic operation of mission-critical companies. For more information, visit

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Todd Appleman
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