San Jose, California (PRWEB) August 11, 2005
netCustomer Inc., a leading provider of enterprise applications support services, announced today its industry-leading Siebel CRM applications support practice. netCustomer Siebel practice will provide third-party support alternative to Siebel customers who are interested in reducing their support costs by up to fifty percent. netCustomer has a proven track record of reducing enterprise applications support costs by leveraging an innovative global delivery model. The pilot rollout of netCustomer Siebel support services is underway. The services are planned to be generally available later this year.
ÂBuyers are rethinking the criteria used in making their CRM applications suite decision. Forrester surveyed 94 business and IT executives about their satisfaction with CRM applications and found vendors lacking in several critical areas. Only 29% of the executives surveyed are satisfied with how easily CRM applications integrate with existing data applications and sources. Buyers want better support from vendors. With enterprise CRM software reaching functional maturity in more areas, feature wars are now less important in deciding on the best CRM. It is worrisome that only 34% are happy with how easy it is to work with CRM software vendors after they have purchased applications and services.Â (The Forrester Wave: Enterprise CRM Suites, Q2 2005, Forrester Research, Inc., July 2005.)
netCustomerÂs offering is also based on the changing nature of the CRM market. ÂSiebelÂs declining market position and the changing dynamics of the CRM market have made customers question the high cost of servicing their Siebel implementations,Â said Joshua Greenbaum, Principal, Enterprise Applications Consulting, Berkeley, California. ÂnetCustomer can offer a proven alternative for those customers looking to reduce the cost of supporting these expensive enterprise applications.Â
Punita Pandey, Chairman & CEO, netCustomer, said about their new support offering, ÂnetCustomer has a unique support model that leverages 24x7 offshore delivery and focuses on enterprise applications. Given our track record in delivering high quality support at significantly reduced cost, Siebel customers can now be assured of their CRM investment while reducing operating costs. We free up companiesÂ IT budgets so they can invest in innovation.Â
netCustomer is a leading provider of enterprise applications support leveraging a global delivery model. By efficiently extending advanced ERP, IT, and business services through a 24x7 delivery center, netCustomer reduces operating costs and improves service levels. Headquartered in San Jose, California, netCustomer has global operations in Noida, India. For more information, visit http://www.netcustomer.com
Public Relations Contact
netCustomer is a registered trademark of netCustomer, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners.