(PRWEB) August 16, 2005
Martin R. Baird, author of ÂGaming Guest Service from A to Z,Â will have a book signing during Global Gaming Expo in Las Vegas at the PepsiCo booths.
The signing will be held at 3 p.m. Sept. 13 at PepsiÂs booths 72 and 73 in the Food and Beverage Exhibit at the Las Vegas Convention Center. Baird will sign free copies of his book, compliments of Pepsi.
ÂPepsi is a strong supporter of quality customer service in the gaming industry,Â Baird says. ÂI am proud to team up with them for this book signing and this opportunity for gaming professionals to learn more about top-notch guest service from my book.Â
ÂGaming Guest Service from A to ZÂ uses the alphabet to explore important words to help gaming executives, managers and employees understand how critically important outstanding customer service is and how to provide it. The book has all the letters of the alphabet and each letter has a series of words that give insight on how to provide great customer service.
Baird is chief executive officer of Robinson & Associates, Inc., a global customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry.
The companyÂs Web site, http://www.casinocustomerservice.com, is devoted to helping casinos worldwide improve their customer service so they can compete and increase revenues. The company may be reached by phone at 480-991-6420 or by e-mail at firstname.lastname@example.org. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird
Robinson & Associates, Inc.