Deploy Solution Serves Up the Key Ingredient for Achieving Superior Guest Service at Restaurants

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DeployÂ?s talent management solutions help restaurants improve customer service by enabling managers to efficiently hire better, more reliable staff, while reducing hiring costs.

Deploy Solutions, the premier software and services provider of talent management solutions for market-leading corporations, has launched Deploy Restaurant Advantage™, a recruiting and talent management system for restaurant and food service industries.

According to the Bureau of Labor Statistics, employment growth in the food services industry has more than doubled the pace of general employment. In a large and growing industry with turnover rates exceeding 110 percent, restaurants are often challenged to quickly staff new locations and to replace outgoing employees. Because a restaurant's wait staff is such a critical component of customer service and is inextricably linked to the restaurant’s brand, it is essential that restaurants hire reliable, service-driven employees.

Deploy Restaurant Advantage directly addresses these challenges by enabling restaurant managers to increase their applicant flow and quickly find the most qualified candidates. It allows candidates to apply at their convenience through a greater number of venues – in the restaurant, on the Web, and over the phone. While this increased number of applicants would normally put a greater burden on restaurant managers, Deploy’s system pre-screens and assesses candidates so that managers only need to spend time interviewing pre-qualified candidates. Because applications, pre-screening, evaluations, and interviewing can all be achieved with a single visit from an applicant, restaurant managers have the option of giving on the spot job offers to highly qualified candidates, to help hire them before the candidate can apply with a competitor.

With Deploy Restaurant Advantage, managers are able to hire and retain a better workforce – some proven results of the solution include:

  • Increased unsolicited compliments from customers by 500 percent
  • Improved customer loyalty and sales
  • Reduced no-show employees by 80 percent
  • Decreased turnover by 35 percent
  • Reduced company policy violations by 40 percent
  • Dramatically reduced the cost of hiring quality hourly employees
  • Better support for event-based hiring (e.g., opening new locations, seasonal hiring)
  • Streamlined onboarding of new hires (reducing time-consuming paperwork)

“Interviews with restaurant industry experts indicate that turnover costs an average of approximately $2,500 per employee in the restaurant industry. Moreover, turnover results in many other problems such as reduced customer loyalty, diminished employee morale, and increased burden on managers,” said Sham Sao, global vice president of marketing and business development of Deploy Solutions. “The proven reductions in turnover delivered by Deploy Restaurant Advantage have a direct and positive bottom-line impact to restaurant chains.”

For more information on Deploy Restaurant Advantage™, visit http://www.deploy.com.

About Deploy Solutions:

Deploy Solutions, Inc. provides companies with a competitive advantage in the marketplace by optimizing performance in recruiting, hiring, and retaining top employees. The Deploy Enterprise Talent Suite™ is a proven solution that improves the quality and performance of the workforce, reduces the cost of talent acquisition, and supports regulatory compliance. The company draws upon flexible technology, deep domain experience, and a comprehensive approach to HR metrics and analytics to drive measurable results for customers that include Sheetz, Six Flags, Wakefern (ShopRite Stores), Century Theaters, Hess, FedEx, Tire Kingdom, Advocate Healthcare, Bank of America, Prudential, Bristol-Myers Squibb and many more. For additional information, call 877-GO-DEPLOY (877-463-3756) or visit http://www.deploy.com.

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.

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Jenny Wendel