CallCommand Recognizes Kings Toyota for Excellence in Customer Care, Success in Local Market

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CallCommand™, a Cincinnati-based leading provider of web-based communication solutions to automotive retailers nationwide, is recognizing Kings Toyota as the customer of the month due to the dealerships’ outstanding focus on its customers, growing market share and superior use of CallCommand’s tools. Kings Toyota, based at the Kings Auto Mall, recently signed on with CallCommand to use its powerful Web-based calling system, CallStream™, a tool that allows users to develop and send out targeted voice mail messages instantly from any location, with superior penetration: as high as 92% message delivery.

CallCommand™, a Cincinnati-based leading provider of web-based communication solutions to automotive retailers nationwide, is recognizing Kings Toyota as the customer of the month due to the dealerships’ outstanding focus on its customers, growing market share and superior use of CallCommand’s tools. Kings Toyota, based at the Kings Auto Mall, recently signed on with CallCommand to use its powerful Web-based calling system, CallStream™, a tool that allows users to develop and send out targeted voice mail messages instantly from any location, with superior penetration: as high as 92% message delivery.

CallCommand will be rewarding the entire dealership on Friday, August 19 at 11:30 am, with a catered lunch for all dealership employees.

Kings Toyota, the largest volume dealer in OH, IN and KY for the past 14 years, strongly believes in the philosophy of building customers for life and is dedicated to intimate customer care; it is a Signature Dealer and has received awards for excellence across the boards; in Sales, Service, Parts and Customer Relations. Before signing on with CallCommand, the dealership was doing well in the market but was looking for a way to further enhance follow-up and customer relations to maximize existing customer opportunities and increase retention.

After signing up with CallCommand, Kings Toyota implemented a whole suite of CallStream customer communications from calls to thank the customer for buying the vehicle and to ensure they are happy with the sales experience to Service Appointment reminders and Special Order Parts arrival calls. The dealership also uses CallStream to promote sales drives and special events.

The dealership finds that CallStream enables it to stay in touch with customers and help make them more familiar with the dealership. Customers like the personal touch; they appreciate the fact that the dealership has recognized them and taken the time to call. In many cases, customers call back to thank the dealership for the call and it allows the opportunity to start a personal dialog with the customer that would not otherwise have happened. Kings Toyota has enjoyed significant increases in sales, service and parts revenue as well as in its customer service index scores, which were already well above average.

“Kings Toyota is a wonderful local example of what a great dealership can expect when they turn their focus to building personal relationships with their customers. Nothing replaces the voice of the dealer. Not even the Internet. Nothing will ever be stronger than that personal touch. The winners in the new millennium will be those organizations that establish and maintain personal relationships with current and potential customers. A new, high-tech return to the ‘Age of Personalization’ could be the answer. The right message at the right time will increase repeat business, referral business and owner loyalty,” commented Al Babbington, CallCommand CEO.

Dealers have experienced unprecedented success with CallStream in all areas of dealer operations from improved showroom traffic to increased CSI. The web-based personalized calling system is designed to provide superior voice messaging to cell phones, land phones and other devices. Combining the latest, most innovative telecom and internet technologies, CallStream provides for quick, reliable execution of targeted communications.

The CallStream system can automatically gather information from most major dealership database systems (i.e., ADP, Reynolds and Reynolds etc.); sales, service, prospect information, etc., and can then automate a series of follow-up calls. For example, a sold customer can automatically receive a thank you call from the sales manager the next day, a thank you call from the dealer principal seven days later and an invitation from the service manager thirty days after the sale. CallCommand™ recommends a series of thirty regular communications that dealers should ideally make to maintain personal relationships with their customers.

CallCommand has been based in Cincinnati for nearly four years and is supported by a growing staff of 50+ employees. The company is experiencing explosive growth and currently services clients throughout the United States and Canada.

ABOUT CALLCOMMAND™:

Call Command™ is a Cincinnatti,OH-based leading provider of communication solutions for retailers, businesses and government agencies.Their patent pending technology decreases marketing and comunication costs while simultaneously improving customer responsivness. All of their solutions are fully web-based and do not require hardware, software or telephony equipment.

CallStream™, CallCommand’s core product, is a revolutionary, web-based personalized calling system designed to provide superior voice messaging to cell phones, land phones and other devices. Combining the latest, most innovative telecom and internet technologies, CallStream provides for quick, reliable execution of targeted communications.

CallScan™, released simultaneously with new legislation, offers state and federal do not call compliance solutions. CallScan will assist businesses in building an infrastructure to support the new legislation being imposed by the Federal Trade Commission, FCC, State Agencies and even the Treasury Department regulations. Most importantly, this feature will aid Dealers in ensuring that all necessary safe harbor requirements are met.

CommunitySafe, which enlists CallCommand’s newly developed emergency broadcast technology, provides communities with a unique new tool to help resolve any community perception issues create safer communities and build top of mind awareness. It is an instant alert and communication system that allows the dissemination of vital information to citizens quickly and effectively. This unique communication tool simultaneously provides any organization with a more cost-effective and timelier way to communicate to their patrons. http://www.communitysafe.us

For additional information please contact Lindsay Whitson: phone: 1-877-862-6662 email: lwhitson@callcommand.com, visit CallCommand’s web site at http://www.callcommand.com, log onto any search engine (i.e.: Yahoo, Google, MSN) and type the word “CallCommand”.

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