South-West Solicitors Capitalise on Digital Dictation as 10 Law Firms Implement BigHand Workflow Software

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Digital dictation workflow systems have taken off in the South-West in 2005, with 10 law firms in the region installing BigHand software in recent months.

Digital dictation workflow systems have taken off in the South-West in 2005, with 10 law firms in the region installing BigHand software in recent months.

A misperception that digital dictation workflow was the preserve of the London elite has now given way to a conviction that the software holds just as many benefits for regionally focused operations. South-West law firms have discovered that replacing tape-based equipment with BigHand software brings immediate savings, even to smaller practices. In addition, productivity enhancements such as home and remote working can be even more valid in a regional context. Firms to have recently installed BigHand in the South-West include:

  • Coles Miller (Dorset)
  • Davies & Partners (Avon & Gloucestershire)
  • Hancock Caffin (Cornwall)
  • Hooper & Wollen (Devon)
  • Kitson Hutchings (Devon)
  • Metcalfes (Avon)
  • Mogers (Avon)
  • Mowbray Woodwards (Avon)
  • Over Taylor Biggs (Devon)
  • Pengillys (Dorset)

Peter Creber, IT Director at Kitson Hutchings, described how:

“Kitson Hutchings spent many thousands of pounds per year on temps, within 6 months of the BigHand deployment this was stopped in its entirety; we do not have any requirement whatsoever for temporary staff anymore. We have seen big improvements in client care and performance now that our staff have the ability to change the priority and re-deploy their dictations to areas with spare capacity. Best of all, with the performance increase and the savings in support staff, BigHand software will have paid for itself within two years.”

John Harris, IT Manager at Coles Miller, commented:

"The BigHand implementation project went well and it's made a dramatic difference to the way we work – we wouldn't be without it now! We've been particularly impressed with the after sales service and support provided by BigHand too."

Clive Meredith, Practice Manager at Hooper & Wollen, summarized:

"We first ran a pilot to see if it would benefit our firm. At the end of the month it was clear that the system was much more efficient than anything we had used before. Work can be prioritized, the work is visible firm wide which has made us far more efficient. The IT roll out from installation to training was seamless. It was the smoothest IT install we have ever done."

Susan Biggs, IT Manager at Over Taylor Biggs, added:

"Our secretaries took to the new BigHand system like a duck to water and very quickly dispensed with their old equipment - certainly the workflow has improved."

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Dan Speed
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