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Call accounting and tracking system helps County with cost allocation

– TelSoft Solutions has been awarded a substantial contract by Los Angeles County for implementation of TelSoft's MegaCall turnkey call accounting and tracking system in over 125 County locations, ending the County's two-month search for a solution to meet their needs. MegaCall is a robust enterprise-level call-tracking system ideal for corporate telecom expense management.

"The County of Los Angeles was seeking to establish an in-house call accounting program to better allow for cost allocation for calls placed from numerous PBX and VoIP systems," said Don Simons, CEO of TelSoft, Inc. "They required capabilities for rating calls against contract usage rates, accurate cost allocation to correct user department, and real-time web-accessible billing with an interface to the County’s billing system, as well as traffic, fraud and analytical reporting, among many others. We are proud to be assisting the County in meeting these rigorous challenges with MegaCall."

Another major County requirement was the provision of a real-time CDR (Call Detail Record) collection system that would utilize the existing network as well as interface to the County’s inventory database eliminating manual data entry. TelSoft was able to provide this functionality through the MegaCall industry-standard offering.

MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support for telecom expense management throughout the enterprise.

About TelSoft Solutions, Inc.

TelSoft Solutions is a California-based privately held corporation located in the financial district of Glendale, California. Since 1985, TelSoft has been providing call accounting and billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. TelSoft enjoys meeting the challenges presented by their clients, many of whom have unique telecom expense management needs. TelSoft Solutions can be found on the web at

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Karen Ritz
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