Baylor Health Care System Signs Enterprise-Wide Agreement with Galvanon to Automate Patient Registration

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Baylor's successful pilot of patient self-service technology receives Innovator Award from Hospitals & Health Networks.

Galvanon, the patient experience company, today announced that Baylor Health Care System signed a three-year, multi-million contract to license its MediKiosk™ solution at all of its affiliated facilities. Under the terms of the agreement, Baylor will roll out Galvanon's self-service kiosks to automate the patient registration process at its entire network of hospitals, primary care centers, rehabilitation clinics and ambulatory surgery centers.

The contract follows a successful pilot program at Baylor's Sammons Cancer and Breast Imaging Center, where patients use Galvanon's MediKiosk to check-in for appointments, enter or verify demographic information and make co-payments. By using the eClipboard technology, Baylor has automated and streamlined the patient registration process, resulting in significant operational and financial benefits.

This self-service approach has minimized wait times for patients, lessened congestion at the front desk, reduced the need for paper forms and improved staff productivity. In the next three years, Baylor will rollout the e-Clipboard technology to an additional 15 locations across the Dallas/Fort Worth area.

“We strive to implement technology that improves the delivery of care and enhances the patient experience,” said Randy Fusco, vice president of information services at Baylor Health Care System. “With Galvanon's eClipboard, we found a way to achieve both of these objectives, and we look forward to expanding the reach of this patient self-service approach across the enterprise.”

Hospitals & Health Networks, the journal of the American Hospital Association, recently recognized Baylor for its use of eClipboard at the Sammons Cancer & Breast Imaging Center with its Innovator Award. Baylor was one of three hospitals to receive the award, which recognizes unique applications of information technology that promote clinical and operational excellence.

Baylor's patient self-service offering includes online bill pay and pre-registration, which gives patients the ability to update their health profile, view medical files, pre-register for appointments or pay their bills online. This functionality has been in use for more than a year and is made available through Galvanon's Customer Value Management (CVM) Enterprise Server. This common platform facilitates the seamless exchange of data between eClipboard, online self-service applications and Baylor's clinical information system—minimizing redundant data entry and offering added convenience to patients.

Baylor also uses eClipboard to facilitate adaptive clinical screening and enterprise-level forms management. By using this functionality, departments across the enterprise can present health history questionnaires in an intuitive manner that generates questions based on previous responses. This capability supports a more effective triage and treatment process by capturing a higher quality of data and reduces the costs of associated with gathering, reviewing and processing patient health information.

“We commend Baylor for their innovative approach to improving patient satisfaction at their facilities,” said Raj Toleti, chairman and CEO of Galvanon. “Their use of eClipboard for patient registration and forms management leads the way in patient self-service process enablement, resulting in reduced administrative costs and a safer, more effective patient care process.”

About Galvanon, Inc.

Galvanon helps healthcare organizations enhance the patient experience at home, in the hospital, and in the physician's office through innovative solutions such as kiosks, Web self-service applications and technology that streamlines everyday patient interactions and improve patient flow through the healthcare process. For more information, visit

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Cathi Hilpert

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