San Diego, CA (PRWEB) August 31, 2005
Mobile Productivity, Inc. (MPi), a premier supplier of proprietary diagnostic, repair information and service merchandising solutions to the automotive industry, announced today that Jimmy Johnson Chevrolet of San Diego, CA, increased service CSI from fifth place to first, increased technician productivity by 41% and gross profit by almost 10% within 90-days of installing MPiÂs Advanced Repair Guidance Information System (ARGISÂ).
ARGIS enables service departments to increase efficiencies and profits by streamlining vehicle diagnostics using a customized repair information system.
The dealershipÂs service department has since reported consistent increases of 10-15% over last year, in a stalled market where many area dealers are just maintaining service averages or are down.
Jimmy Johnson Chevrolet, part of the Hendrick Automotive Group, chose MPi to improve service department efficiencies and profits and raise customer service. The new program included five wireless ARGIS tablet-PCÂs to help technicians diagnose and trouble shoot car repairs. For difficult or intermittent repair diagnoses, a tech can enter the make, model and symptom in what Service Director Terry Zito describes as a Âsuper-Google search engineÂ.
Within seconds, the computer will respond with articles, bulletins or information on the specific problem for that specific car and make a recommendation on how to solve the problem.
The technicians can take the laptops anywhere on the lot and simply tap the touch screen to fully inspect a vehicle, entering notes and printing an estimate worksheet which is immediately available for the service advisor to share with the customer.
In this way, everyone is working from the same document and the dealership is also able to present a more professional estimate which can be maintained in the system and even e-mailed to the customer.
At first, some techs were skeptical and reluctant to using the program. However, Zito took them through the process and they quickly saw results. ÂThis is the best diagnostic tool that I have seen in 20 years of doing business. It has allowed us to do a better job and be more profitable, efficient and mistake-free,Â Zito commented.
ÂIt helped us to come together as a team and strive for the Super Bowl, and we won. We are now truly able to fix it right the first time, and have seen huge increases in CSI Â an 8-9% increase since we started, and Fixed Right per Visit average has increased dramatically from 3.00 when we started to 3.40 last month and with ARGIS we can stay consistent,Â Zito added.
ARGISÂ is composed of two main components, Vehicle Maintenance (ARGIS/VMÂ) and Quick Service (ARGIS/QSÂ). ARGIS/VMÂ enhances technician quality of work by providing all the required information to resolve a specific vehicle problem. Using a wireless tablet PC, technicians can quickly access diagnostic information, Technical Service Bulletin (TSB) and recall information, trouble-shooting information, along with wiring diagrams and schedule maintenance information.
This knowledge is delivered using MPiÂs patent-pending Âknowledge clusterÂ format that eliminates the techniciansÂ need to hunt and find the required information in multiple locations. ARGIS/VMÂ instantly downloads the relevant cluster of diagnostic information in an easy-to-digest format to help technicians to work smarter and more efficiently.
The second component of ARGISÂ is ARGIS/QSÂ. ARGIS/QSÂ is an automated inspection tool that provides the customer with a complete overview of their vehicleÂs current ÂhealthÂ status.
Service Departments are able to generate a consumer friendly and detailed (full color, multiple page) Âhealth reportÂ, called Know Your VehicleÂ for each inspection provided.
Technicians perform a bumper to bumper inspection including on-board computer diagnostics, noting in a Âgreen light, yellow light, red lightÂ approach the condition of the vehicleÂs parts and performance.
Service Advisors provide the customer with repair or service recommendations based on necessary scheduled maintenance programs and/or a need for part replacement in a format that is easy for the consumer to understand.
Offering such service is demonstrating a higher level of quality, professionalism and credibility to an audience that has for many years been skeptical. Zito believes that ARGIS has helped the dealership build credibility and customer loyalty as the dealership is now performing a better inspection and doing a superior job of explaining needed repairs to the customer.
ÂCredibility and trust are huge in this industry; nobody likes to come to someone they do not trust. With ARGIS we are building trust with our customers. When they get here they feel like they are in good hands --- similar to a doctor Â you trust them to correctly diagnose any condition Â itÂs the same with the ARGIS diagnostic report. Every step is documented and the customer gets a detailed report. Therefore customers tend to believe the service advisor and they are correctly advised as to the true status of their vehicle. It helps improve our integrity in the eyes of the customer,Â Zito stated.
According to Zito, the report often helps with women; they can feel at ease as they can understand the report and donÂt have to make a decision on the spot but can take it home and discuss with a spouse, for example. The dealership provides a full, printed, easy to read and understand report that is simple to discuss with someone when away from the dealership.
Jimmy Johnson ChevroletÂs investment in technology has more than paid off; when Zito compared the service departmentÂs performance in July 2004 to July 2005, he found that they had strong increases across the boards from gross sales to CSI, and even with over 200 fewer repair orders each month. Said Zito,Âwe are creating more money with less customers. Look at it Â we are making more dollars, more hours, and have stronger CSI Â we are living proof that this system works.Â
About Mobile Productivity, Inc:
Mobile Productivity, Inc. (MPi) provides a highly innovative and proprietary diagnostic, repair information and service merchandising solution to the automotive industry. MPiÂs solution addresses two of the largest challenges facing the automotive industry: the ability to reliably service increasingly complicated vehicles in a cost effective, profitable, and high quality manner and the ability to increase customer pay profits through non-warranty vehicle inspections and repairs.
MPiÂs Advanced Repair Guidance Information System (ARGISÂ) enables progressive service departments to increase efficiencies and profits by streamlining vehicle diagnostics using a customized repair information system that easily walks a technician and service advisor through the diagnosis using OEM provided data, all supportive wiring diagrams, Technical Service Bulletins and service information.
ARGISÂ also provides service departments the ability to effectively increase customer pay sales using an automated inspection process, Know Your VehicleÂ. These detailed inspection processes are proven to deliver a 2-to-1 return on investment giving service departments the ability to maximize all the revenue thatÂs available to them.
MPi is backed by Warburg Pincus, a global leader among the top private equity and venture capital firms. Since 1971, Warburg Pincus has invested more than $16 billion in 480 companies in 30 countries. Throughout its 35-year history in private equity, the firm has invested at all stages of a companyÂs life cycle, from founding start-ups and providing growth capital to leading restructurings, recapitalizations and buy-outs.
Headquartered in Las Vegas, NV, MPi has offices in Orem, UT and Roseville, MN. Supporting the companyÂs commitment to excellence, MPi employs over 180 dedicated automotive industry professionals.
For marketing and media questions please contact Susan Lovett at (800) 997-1674 x2010, email:firstname.lastname@example.org or visit http://www.mpifix.com