Boulder, CO (PRWEB) September 1, 2005
IT managers have a new partner when it comes to implementing service level management. Enterprise Management Associates (EMA), the leading authority in advisory and research services for the IT management marketplace, is announcing a partnership with itSM Solutions of Lexington, N.C., to provide a series of IT Service Management and IT Infrastructure Library (ITSM/ITIL) program training.
ÂTodayÂs IT managers are looking to optimize their enterprise platforms for cost, quality, service and adhere to regulatory compliance,Â said Rick Sturm, CEO and founder of EMA. ÂOur consulting services provide a clear management roadmap to ensure success in developing and implementing a strategic IT management plan. Now, through our partnership with itSM Solutions, IT managers can take that implementation to the next level by providing their managers with ITIL training programs.Â
EMA will continue to provide IT Management research and consulting services such as Service Level Management, negotiating Service Level Agreements, and specialized technical information and business guidance about management software and services. itSM Solutions will complement those services by providing training in ITSM/ITIL Awareness, ITIL Certification and Implementation Workshops. Workshops will be taught in a training facility or on-site by a trained education professional. EMA and itSM Solutions also provide advice on product design to major software vendors to leverage best practice service management process into product features and deployment.
ÂEMA has been the leading source of knowledge within the IT Service Management industry for several years,Â said David Nichols, President, itSM Solutions. ÂWe both have developed proven educational and consulting products to ensure successful alignment of business practices with IT practices.Â
About Enterprise Management Associates
EMA is the foremost authority in all aspects of management (networks, systems, applications, databases, storage, security, service level management, etc.). EMA conducts in-depth research on emerging technologies and IT management trends, providing its clients with in-depth knowledge of the products, market forces, and directions. EMAÂs ongoing research provides IT firms with insight into the perspectives and requirements of users. Based in Boulder, Colo., with offices in Portsmouth, N.H., EMA works with vendors, service providers, and enterprise users, and has significant influence in the marketplace, reaching over 300,000 people each month. For more information on EMA, please visit the companyÂs web site at http://www.enterprisemanagement.com.
About itSM Solutions
itSM Solutions is one of the leading IT Service Management education providers in North America. Drawing extensively on past operational experience in the IT world and the best practices in IT Service Management as documented in the IT Infrastructure Library, itSM Solutions assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM certification and awareness courses. itSM Solutions is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
Enterprise Management Associates
303-543-9500 ext. 129