Saratoga Springs, NY (PRWEB) September 14, 2005
Today Eden Communications announced plans to release a new version of their IT Service Management Suite for the J2EE platform. EdenÂs IT PowerPACÂ Service Management Suite, created quite a stir within the WebSphere community when it was first released close to a year ago. It also received rave reviews in WebSphere Journal Magazine in November last year.
Described as a "complete IT service management solution" for any type of organization, Eden's IT PowerPACÂ is filling the need for greater connectivity, integration and simplicity within IT service applications, by combining both the scalable J2EE environment, with myriad management and tracking capabilities typically found across multiple software applications.
"Think about all of the tasks performed regularly by a typical IT technician," says Eden Director of Marketing, Jesse Kliza. "Between calls, help tickets, project tasks, work-orders, system administration and every other daily activity, a typical technician may utilize two, three or more software applications to track and manage all of those activities. IT PowerPACÂ is a single, web based application that does it all."
Kliza goes on to explain that every activity carried out by an IT technician is an opportunity to provide valuable insight into an IT department's performance.
"Companies need an application that provides them with actionable data, and insight into their performance. They need an application that gives them a clear view of exactly what needs to be done, in order to increase their customers' satisfaction and facilitate greater productivity and efficiency within their organization. Eden's IT PowerPACÂ is that application," said Kliza.
The difference between Eden's solution and a typical service management application is obvious. Both technicians and end-users alike can access the application through any web browser, and configure and personalize their dashboard view to instantly provide them with the information that is most important to them. From there, users can drill-down into what Eden is calling the "functional domains" within the IT PowerPACÂ. Those functional domains include Incident Management (Help Desk), Problem Management (Issue Tracking and Change Management), Asset Management, Resource Management, Knowledge Management and a host of standard reports as well as an extremely robust custom reports tool.
Unlike other applications, the data maintained in each functional domain is carried over and associated, where appropriate, to the others. In this way, IT PowerPACÂ facilitates workflow, greater productivity and eliminates redundancy. Further, data can be related and reported on, from previously unrelated activities. For example, users can relate tickets to bugs, to change requests that are initiated to fix the related bugs.
EdenÂs new release of its IT PowerPACÂ is said to incorporate numerous exclusive features all focused on improving "time-to-resolution."
"WeÂve always listened to what our customers want, and this time was no exception," says Kliza.
Thomas Karam, Director of Enterprise Java Development adds, "The new release of the IT PowerPACÂ helps speed up the response time of an IT organization's help desk with improved notifications of caller submitted issues. The new release of the IT PowerPACÂ also helps ease administrative tasks with the addition of LDAP directory synchronization."
IT PowerPACÂ is one of a suite of IT business applications from Eden Communications. Other applications include Eden Help Desk, a three-time Apex and Lotus Advisor award-winning product, and ProjecTrackÂ® Project Manager, also an award-winning application. Eden Communications has been nominated twice by IBM as a finalist for the Lotus Best Real-Time & Team Collaboration Solution award.
Eden Corporation, located in Saratoga Springs, NY, has been designing innovative software applications since 1996 and is an IBM Advanced Business Partner. The company is focused on designing "Software that Simplifies Business."
For more information, visit Eden's website at: http://www.eden.com
Director of Marketing
Eden Communications, Inc.
Saratoga Springs, NY 12866