Kansas City, MO (PRWEB) September 20, 2005
ARO (http://www.callcenteroptions.com), a pioneer in the use of home-based call center services, reports that despite the continual hike in gas prices, it is has seen no impact to its nationwide distributed (i.e., "work-at-home" or "telecommuting") workforce of healthcare workers.
A reason why the company has not been affected is that the newest division in ARO has been shielded from the financial impact of higher pump prices because the employees telecommute. This newest healthcare division workforce performs outsourced healthcare scheduling and insurance verification processes for hospitals and clinics.
Michael Amigoni, Chief Operating Officer of ARO says that according to information published by the non-profit organization Telework Coalition, ÂIndividuals in our workforce are putting approximately $4 more per hour in their pockets since they are not dependent on driving to work. The added benefit is that we are tapping the baby boomer community of workers who don't care to spend time in traffic nor deal with office politics."
ARO's distributed workforce model is now an alternative to off-shoring outsourcing for companies. The workforce for entry-level workers continues to tighten and baby boomers continue to retire and want a different style of working. ARO workforce has shifted to 90 percent of its employees belonging to this baby boomer category. ARO and its clients have been positively impacted by the implementation of a telecommuting workforce; over the years, the company has seen a marked decrease in employee turnover, lower absenteeism and a higher productivity rate.
ÂOur part-time employees would re-think the economics of working a 4 or 6 hour shift if they had to figure in the cost of commuting. The reality of the gas increase is that ARO would have to pay the employees more per hour without the option of telecommuting,Â Amigoni says.
ARO (http://www.callcenteroptions.com) will mark its 20th anniversary as a company next year. ARO is a pioneer in the use of a distributed workforce for call center services. Operating with a "virtual business model," ARO currently services industries such as life insurance, property and casualty insurance, financial services and healthcare. ARO's clients recognize a cost reduction and high quality with the use of home-based baby boomer workers.
For more information, visit http://www.callcenteroptions.com
Director of Marketing
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