DecisionOne Launches Desktop to Dialtone™

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Industry's first complete support offering from the desktop to the network for the small- to medium-size business.

Desktop to Dialtone™ is a lifecycle support offering that bridges the service gap in converged network solutions

DecisionOne, the technology infrastructure support company with a footprint of local service locations throughout North America, announces a new cost-effective program specifically designed to meet the support needs of small- to medium-size businesses (SMBs). Desktop to Dialtone™ is a collection of fully managed, business-class network convergence solutions that offers a per-seat price for both data and Voice Over IP (VoIP) support enabling a simple, effective way for SMBs to adopt convergence technologies.

"Desktop to Dialtone™ is a lifecycle support offering that bridges the service gap in converged network solutions," says John Rooney, Executive Vice President, Business Development, DecisionOne. "By extending our traditional desktop support to Internet-based voice service, we are able to drive small businesses' IT costs down while increasing their business effectiveness and productivity. Desktop to Dialtone™ will provide local, reliable, cost effective converged network support that will enable small to mid-size businesses to focus on what they do best."

Desktop to Dialtone™ provides simple, cost-effective and reliably managed network convergence support and service solutions - a first in the industry. These solutions also include a rapid and reliable transition to a single converged architecture for both data and voice, support of current environment, network readiness assessment, single point of contact via dedicated 800 number, basic desktop moves, adds, changes and local on-site desktop hardware/software support and repair.

Other benefits include a predictable monthly per seat pricing model, comprehensive nationwide support coverage for technologies, re-direction of staff focus from IT support to key business initiatives, and achievement of business continuity from being able to work from anywhere with easy redeployment of resources.

By partnering with voice service providers, DecisionOne is expanding its desktop lifecycle support to include VoIP service and support. Through these partnerships, Decision can now offer turnkey VoIP service and data convergence solutions bundled with nationwide support.

According to Jeff Snyder, Principal Analyst with Gartner, "When selecting an IP service provider, SMBs should evaluate products based on their needs such as ease of management of remote locations; lowest purchase price, including call server, telephones, installation fees and services; ease of deployment and installation; limited disruption to users; and low involvement from staff. A service provider that can offer those needs combined with a high level or support for local and remote employees will enable SMBs to maximize their value of deployment."

About DecisionOne

Headquartered in the Philadelphia suburb of Devon, Pennsylvania, DecisionOne delivers technology support services to leading companies, government agencies, OEM's and resellers/retailers throughout North America. The company's national footprint of service locations and centralized support capabilities enables DecisionOne to provide local, reliable, low-cost solutions that address needs at every point along the technology support lifecycle - from initial planning and assessment to on-site maintenance and disposal. DecisionOne takes care of your technology so you can take care of your business. More information on Desktop to Dialtone™ services can be found at


Tom Praschak

Vice President, Product Management and Marketing



Dana Melia

Marketing Communications Manager



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Tom Praschak
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