S4i’s New Website Focuses on Self-Service Support - For S4’s iSeries and AS/400 Electronic Document Management, Document Imaging and Disk Management Solutions Customers

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For S4Â?s iSeries and AS/400 electronic document management, document imaging, and disk management solutions customers.

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S4i Customer Resource Center (CRC) is the first self service portal offered by S4i. CRC is designed to allow customers, dealers, and those who are evaluating S4i products to research installation and configuration questions, twenty four hours a day, seven days a week. With a password, users can access current product documentation, technical bulletins, request technical support and make product enhancement requests. For instance, an administrator interested in automatically changing S4i Express report definition for uninterrupted document production can review pertinent information that resides in the sites latest documentation or technical bulletins. Users can also pose technical questions or make a request to have a support technician call them.

S4i President Spencer Elliot says, "Since evidence shows that IT professionals often times prefer researching technical issues on their own, CRC gives them a trove of useful information and the freedom to access it in a way that is comfortable for them. Users and others are still encouraged to call technical support, but we want to expand the available information channels.” Soon, says Spencer, S4i’s CRC will allow clients to download updated versions of the software products they are using.

Non-password protected areas offer extensive information on iSeries electronic document management, document imaging, and disk management technology for visitors who want to learn more about these solutions. Also find out how to participate in public training sessions or Webinars focusing on specific product functionality, ‘best in class’ implementation techniques as well as other helpful hints and hidden treasures the products can offer. Case Studies, White Papers, product documentation, and software downloads, along with up to date listings of regional informational events will offer something new to visitors on almost every visit.

About S4i Systems, Inc.

S4i provides electronic document management, document imaging, and DASD management solutions for iSeries/i5 and AS400 computers. As an Advanced IBM Partner in Development, S4i is committed to continuously delivering functionality and supporting their customers on the iSeries platform.

S4i is customer driven and demonstrates this everyday by providing 24X7 customer support and listening to the needs of their customers to help define future capabilities. S4i is represented by direct sales or through resellers in the Americas, Europe, S.E. Asia and Thailand. S4i’s list of customers includes Harrah’s, Staples, Big Lots, Shell Canada, and many others. For more information, please visit the S4i website at http://www.s4isystems.com


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