3am Labs Releases First Complete Off-LAN Remote Support Package

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New version of LogMeIn IT Reach offers comprehensive configuration management and customizable alerts to round-out enterprise capabilities of award-winning remote and mobile support service.

3am Labs (http://www.3amlabs.com) today announced the addition of configuration management and advanced customizable alerts to its award-winning LogMeIn IT Reach, making it the only remote management package that provides corporate IT managers with an easy-to-use, proactive and cost-effective way to track, diagnose and fix IT issues for remote systems and traveling workers -- from deployment to performance monitoring to incident resolution

The latest upgrades make LogMeIn IT Reach the only "off-LAN" remote management and support tool with enhanced functionality for managing multiple computers, including the ability to group and configure computers and monitor their performance based on criteria that best meets organizational needs.

"We were looking for remote management software with a console to administer all of our 250 workstations through one interface and flexibility on permissions to setup security groups within our IT staff. We found those and a lot more in LogMeIn IT Reach," said Blair Whitworth, COO of PRO-TAX, a tax preparation and filing service with 25 locations in Virginia, West Virginia and Tennessee. "Since installation, we have experienced improved response times, faster installations of tax software and a significant reduction in the need for IT staff to travel between offices."

"Enterprise IT organizations need a cohesive way to manage remote systems and users without straining resources -- be it people, budget, or the network itself," said Michael Simon, CEO of 3am Labs. "LogMeIn IT Reach automates critical functions and, in line with IT Support Best Practices, provides system administrators with the ability to proactively monitor, diagnose and solve system issues. Network configuration, geography, and physical access to a machine become irrelevant."

Engineered by the makers of RemotelyAnywhere -- the award-winning remote systems administration tool used by thousands of enterprise IT organizations worldwide -- LogMeIn IT Reach (http://itreach.logmein.com) brings the tools of RemotelyAnywhere to mobile and remote laptops, desktops and servers. IT Reach automatically connects to remote computers, which identify themselves through a secure beacon™ when they come online.

LogMeIn IT Reach Enhancements

Management of Multiple Computers

  •     Create "Computer Groups" to organize computers
  •     Instantly view the online/offline status of computers
  •     Get the alert status of Computer Groups with traffic light warnings


  •     Constantly monitor system performance with customized selection of alerts, including:
  •     CPU and memory load
  •     Disk space
  •     Folder size
  •     Monitor specific files
  •     Online availability
  •     Applications that start, stop or crash
  •     Services that stop or crash
  •     Specific events
  •     Instantly deploy alerts to Computer Groups
  •     Get an instant 'traffic light' alert for each computer
  •     Receive alert notifications by email

Configuration Management

  •     Manage LogMeIn Preferences and Security Settings for Computer Groups
  •     Prevent end users from modifying settings
  •     Disable the Guest Invite feature for Computer Groups
  •     Replicate LogMeIn configurations to multiple computers at the touch of a button, including those computers that are offline (changes will be automatically passed down to the host computer the next time it comes online)

Increased Productivity, Reduced Costs

Providing support to mobile and remote workers over the telephone is extremely time consuming and often ineffective. The use of LogMeIn IT Reach remote administration technology allows proactive management of desktops, servers, and laptops. IT staff is alerted of issues before they impact the business, reducing support man-hours and downtime.

Pricing and availability

Currently available in Beta, the enhanced version of LogMeIn IT Reach will be generally available in October 2005 for $69.95 per computer, per year. Volume discounts are available for larger purchases.

About RemotelyAnywhere

RemotelyAnywhere, 3am Labs award-winning remote systems administration tool, provides helpdesk and IT staff total access to the systems they support. RemotelyAnywhere is a powerful tool for managing servers and workstations both on and off the network. Features include performance monitoring, event logging, scripting, alerting, SSH server, and unparalleled security.

About 3am Labs

3am Labs develops and markets LogMeIn, the world's most popular remote access service with more than one million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure remote access support and administration to mobile professionals, helpdesk and system administrators. 3am Labs is based in Woburn, Mass., with development facilities in Budapest, Hungary.

Contact: Bill Baker, Baker Communications Group, LLC, 860-350-9100, wbaker@bakercg.com

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