Reward Casino Employees for Using New Guest Service Skills

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Casino employees who go through customer service training need to be rewarded when they successfully apply their new skills on the casino floor.

Casino employees who go through customer service training need to be rewarded when they successfully apply their new skills on the casino floor.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.

Service tip:

“Showing employees how to provide excellent service is not enough. They need incentives. When they demonstrate the desired behavior – doing what they were trained to do – they should be rewarded as quickly as possible so they can make the connection. Recognize their efforts and reward them.”

Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at mbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”

Contact

Martin R. Baird

Robinson & Associates, Inc.

http://www.casinocustomerservice.com
480-991-6420

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Martin R. Baird
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