(PRWEB) September 28, 2005
Casino employees who go through customer service training need to be rewarded when they successfully apply their new skills on the casino floor.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.
ÂShowing employees how to provide excellent service is not enough. They need incentives. When they demonstrate the desired behavior Â doing what they were trained to do Â they should be rewarded as quickly as possible so they can make the connection. Recognize their efforts and reward them.Â
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at firstname.lastname@example.org. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the companyÂs chief executive officer, is author of ÂGaming Guest Service from A to Z.Â
Martin R. Baird
Robinson & Associates, Inc.