Southlake, TX, (PRWEB) September 29, 2005
A division of CitiGroup and health insurance giant Empire Blue Cross Blue Shield will be among the presenters at an ISIS Papyrus users conference that will showcase how companies and government agencies are using state-of-the-art document management systems to support one-to-one marketing and customer communications.
The conference, Oct. 2-4, 2005, will be hosted by ISIS Papyrus at its North American headquarters in Southlake, Texas near Dallas-Fort Worth International Airport. ISIS Papyrus, http://www.isis-papyrus.com, is a global provider of large-scale business document solutions. More than 2,000 companies worldwide use its software.
ISIS Papyrus is the only software company in the world that offers a complete and integrated solution for both outbound and inbound business documents.
ÂFulfilling the needs of our corporate customers with an integrated document lifecycle solution sets us apart,Â said Annemarie Pucher, head of Global Sales and Marketing for the ISIS Papyrus Group. ÂBy eliminating integration and maintenance costs with a fully integrated solution, corporations do projects faster and for less.Â
The presentation by CitiGroup Private Bank will focus on the use of Papyrus within the context of a project for aggregating financial information from disparate systems to facilitate printed and interactive client reporting. Topics will include an overview of the project and then specifically focus on how we used Papyrus in the various different aspects of the project.
IBM Global Services at WellChoice dba Empire BlueCross BlueShield will present an interactive correspondence solution that uses Papyrus to integrate mainframe-based client call center operations with server-based generation of personalized responses to inquiries. With this user-friendly solution, the customer care departments can efficiently manage letter content and produce standardized and custom-worded documents that meet required response criteria.
This flexible correspondence solution meets all the business tracking requirements from the customer departments and is integrated with archiving and the global output management of Empire BlueCross BlueShield.
Also at the users' conference, the Commonwealth of Pennsylvania Department of Revenue will show how state-of-the-art document management systems can help government serve constituents better and more efficiently. The Department of Revenue centrally manages several hundred electronic forms, each with countless revisions. Antiquated tools had made creating and changing forms difficult and time consuming. Selecting Papyrus, an integrated document design and production environment, has allowed them to dramatically decrease response times to change requests.
For more information on the ISIS Papyrus users conference and open house, visit http://www.isis-papyrus.com.
About ISIS Papyrus:
ISIS Papyrus provides integrated and distributed software solutions for mission-critical business document applications for more than 2000 customers worldwide. Using the Papyrus information technology infrastructure, the ISIS Papyrus integrated software enables large-scale document applications that support fundamental business processes, such as customer care, customer relationship management, bank statement applications, insurance documents, telecom bill applications, airline miles statements, customer correspondence and Web Archiving & Web Delivery. The ISIS Group was founded in Vienna in 1988 and manages today 13 subsidiaries in 9 countries and has a distribution network in 42 countries. Visit http://www.isis-papyrus.com.