Boston, MA (PRWEB) September 30, 2005 -
The Patricia Seybold Group (http://www.psgroup.com), the customer experience experts, announced the expansion of its practice with the return of experience consultant/analyst, Ronni Marshak.
Ronni Marshak (http://www.psgroup.com/research_marshak.aspx) returns to the Patricia Seybold group after a two year absence as a Senior Vice President. Marshak will be filling two very important roles: managing the companyÂs book publishing arm, and running the Collaboration Services research focus.
Focusing on the Collaboration Services area, Marshak will be following and analyzing the collaboration strategies and products from all of the major players, as well as newcomers to the market.
As the head of the book publishing division, Marshak will be focusing first on updating Customers.com, which she co-authored. The revised case studies will be appearing in the firmÂs research service as they're completed and approved for publication. The revised version of Customers.com is planned for a summer 2006 publication date (in paperback).
ÂIÂm very excited to be returning to the Patricia Seybold Group,Â says Marshak. ÂThe firmÂs continuing focus on customer issues, and how technology can be implemented to make it easy for customers to do business, ensures that the messages first espoused in Customers.com, will continue to make an impact on technology vendor and user organizations. I was very proud to be a part of that original research, and look forward to updating that research for our readers.Â
About the Patricia Seybold Group, Inc.
Founded in 1978 and based in Boston, Massachusetts, the Patricia Seybold Group provides consulting, advisory services, research reports, peer groups, workshops, and itsÂ Customer ScenarioÂ® Mapping (http://www.psgroup.com/consulting_csmcert.aspx) licensed methodology. Visionary and customer-focused executives turn to the Patricia Seybold Group for ongoing strategic advice, business and technology guidance, customer experience best practices, and help with customer-centric initiatives. The CEO and founder, Patricia Seybold, is the New York Times best-selling author of Customers.com and The Customer Revolution.
Patricia Seybold Group