Valtera Chosen by Sony Electronics for Quality Survey

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Electronics giant to implement Valtera's scientific approach to measure internal customer service.

Valtera, the leading provider of science-based human resource solutions, has been chosen by Sony Electronics Human Resources to measure the satisfaction of its internal customers.

The internal quality survey will focus on service provided by HR to Sony Electronics' Service Organization, which includes the company's call centers, repair and parts centers. The survey will launch in September, supported by SurveySage®, Valtera's online survey authoring, administration and reporting software.

"Valtera has been a trusted partner for many years, and we have come to rely on their thoroughness, consistency and attention to our needs," said David Lipsky, Ph. D., Director of Organizational Development for Sony Electronics. "Ensuring the satisfaction of our internal customers is a top priority, and we're confident that Valtera will once again deliver a quality solution."

"We're excited to again be working with the Sony team and help them realize the full potential of their critical internal customers," said Michael Butler, vice president of sales at Valtera. "Our consulting and technology services are all about strategic, bottom-line results, and we're eager to deliver those results to such a dynamic company as Sony."

About Valtera

Based in Chicago, IL (Rolling Meadows), Valtera ( is a professional services firm that provides science-based solutions that align people with strategy to organizations worldwide. Valtera solution areas include Assessment and Selection (including Litigation Support), Organizational Surveys and Diagnostics, Performance Management and Service Quality.

Valtera's flagship software product, SurveySage®, is an end-to-end solution that offers online survey authoring, deployment, reporting, and has out-of-the-box language capabilities to support major world languages. Valtera's technology suite also includes SelectionSageâ„¢ for testing and certification, and 3SixtySageâ„¢ for multi-rater feedback surveys. Valtera offers portals, custom software development, and hosting services. The company was founded in 1977.

Contact: Michael Butler, 847-640-8820,

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: on behalf of the company listed above.

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Michael Butler