Teligence Communications Enlists Expert Software Testers from QA Labs to Help Meet Tight Testing Deadlines and Cut QA Costs
QA Labs shares QA Experts and Testing Tools with Teligence Communications.
VANCOUVER, BC (PRWEB) October 4, 2005 -- As the market becomes less tolerant of buggy software, forward-thinking companies like Teligence Communications are enlisting the help of software testing experts to help increase software quality and cut quality assurance costs. When Marcel Chiriac, Quality Assurance and Documentation Manager at Teligence Communications, realized that upcoming testing projects would result in a heavy workload and tight deadlines, he called in testing experts from QA Labs to assist his in-house testing team in achieving their goals.
"When the software development cycle spikes we call on QA Labs to help get a lot of testing done in a short time period," said Chiriac. Teligence Communications develops complex, integrated Enterprise systems for telephony and Web-based voice services and telecommunications networks. QA Labs' proprietary test management and defect tracking system (TIQS) -- used to test and debug Teligence's software projects -- is one of the major contributors in getting quality testing done on time. "If it wasn't for QA Labs' testing tool, I would have to invest heavily in a new testing system and would have to take time to learn how to use that system," said Chiriac.
Because software testing is QA Labs' only focus, the company is highly skilled and up-to-date with the latest testing strategies, processes, theories and implementation methods. "QA Labs is wholly dedicated to software testing and introduces fresh ideas and new ways of doing things, which benefits our team," said Chiriac.
"It's a smart move for companies to bring in software testing experts to recommend new processes and execute testing," said Wolfgang Strigel, President of QA Labs. "Teligence Communications does it right by taking advantage of our industry expertise and tools to help test their systems rather than expending the time and money to do it all in-house." Forrester Research says companies should look to outsource testing as a quality gain, not just a cost savings. Higher application quality, greater flexibility in staffing, and reduced staffing and tool carry costs are the primary benefits provided by hiring testing experts.
According to Chiriac, working with QA Labs helps him stay on budget. Not only does Chiriac not have to use time and resources to find qualified QA people during peak testing times, QA Labs' proprietary testing tool saves Teligence Communications from having to invest in their own testing system.
About QA Labs
QA Labs Inc. is the largest independent software quality assurance and testing service provider in Canada, and is an international authority in the software industry providing contract testing, test automation, and test planning services, as well as QA process consulting and training. QA Labs Inc. helps clients make wise choices that reflect project constraints, industry trends and business considerations, leading to the critical competitive advantage needed today. For more information, please visit www.qalabs.com.
About Teligence Communications
Established in 1990, Teligence Communications is a premier provider of telephony and Web-based voice services, telecommunications networks, software development, call center, and direct response advertising services. Teligence has developed core capabilities in interactive-voice-response (IVR) technology, customer relationship management (CRM), real-time risk management and transactional billing systems and 24/7-network management. Throughout the US and Canada, Teligence Communications' network connects millions of people, averages 600,000 calls per day and carries more than 150 million minutes of traffic per month. The company employs more than 400 associates in Vancouver, BC. www.teligencecom.com/index.html
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