Better Branches Offers Mortgage Workflow Automation

Better Branches announces the deployment of their first automated workflow for mortgages at SAFE Credit Union in North Highlands, California. The solution automates first mortgage applications, decisions and processing – allowing staff to concentrate on loan details while the workflow system manages the movement of loans in the “pipeline.” Credit unions using this best-of-breed workflow solution can expect shortened mortgage turnaround time and increased process efficiency, even when mortgage volume increases.

(PRWEB) October 7, 2005 -- Better Branches announces the deployment of their first automated workflow for mortgages at SAFE Credit Union in North Highlands, California.

The solution automates first mortgage applications, decisions and processing – allowing staff to concentrate on loan details while the workflow system manages the movement of loans in the “pipeline.” Credit unions using this best-of-breed workflow solution can expect shortened mortgage turnaround time and increased process efficiency, even when mortgage volume increases.

Internet-based, the mortgage process automation is a multi-channeled solution capable of high-speed processing. By employing Harland’s E3 and FlowMan applications as well as a web based loan application service, the solution can be used in branches to capture applications, decision loans, and route the loans through the processing steps required to satisfy investor conditions. The process includes an electronic document archive system that captures documents that are emailed, faxed, or scanned locally. Loan processing service quality is managed by the automated workflow as the system escalates any activities that endanger the fulfillment of the committed funding date. Better Branches designed the solution to handle exceptions quickly and accurately, even when a rapid turnaround time is required by the borrower. During mortgage volume increases, the solution manages the added workload without increasing staff or sacrificing service quality. The process also supports staff training with skill-based assignment of work tasks so that new employees may build expertise over time while being quickly productive.

SAFE Credit Union, a partner in the Better Branches CUSO and recent winner of the CUNA Technology Council’s Best Practices Award for Sales Management, helped design the solution to compete more effectively with large mortgage lenders. SAFE’s Vice President of Lending Sharon Whiteley is pleased with the noticeable improvement to processing time and service quality. “We are committed to providing the highest level of service to our members, and we needed a solution to help us provide that service while competing against the very best lenders in the industry,” says Whiteley. “Our new mortgage process automation is exactly what we needed.”

For more information about mortgage workflow automation, contact Rick Poulton, President of Better Branches, at (510) 231-9845 direct, or (866) 444-8344 toll free, or email rick.poulton (@) betterbranches.com. A website is also available at www.betterbranches.com.

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