Host Department Improves Their Employees’ Flow of Communication and Information

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With the goal to provide a better and faster support for its clients, Host Department implements a new Internal Ticketing System for a more effective flow of communication and information between its employees and departments.

Host Department, a leading Web hosting and domain name registration provider, today announced that they have implemented a new Internal Ticketing System (ITS) that will enable employees in all departments to communicate and share information in a more effective way, which in turn will deliver better and faster support to its clients.

“By offering a true 24/7 clients’ support, we realize the need for an Internal Ticketing System in order to maintain and improve the inter-relation for employees from the different working hours, and at the same time serve as our internal documentation database, “said Brad Davis, Host Department Operations Manager. “Therefore, we have our in-house developers built a system which functions as a communication channel that will replace the current email and instant messengers’ communication in our company.”

Host Department support includes a toll-free call center, 24/7 technical support ticket system and chat, and dedicated Account Executives. The ITS works by directing a trouble ticket submitted by a support staff to the appropriate department and at the same time sending a received-confirmation email to the client. When the problem has been solved, the system will then send a solved-confirmation email to the client. The system will keep all tickets’ submission and solutions for archive and future reference in its database.

About Host Department:

Established in 1997, Host Department is based in Wilmington, DE with data centers located in Fremont and Santa Clara, CA. Host Department emphasizes service to individuals, small / medium sized businesses (SMBs), and large corporations, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet sites. The company is currently serving over 550,000 customers worldwide with reseller / premium / speciality / free Web hosting and domain name registration services supported by an unwavering commitment to 24/7 support. Aiming to be a one-stop online provider, the company also offers web design and development services, and search engine submission. Host Department thrives in an industry that is constantly reinventing themselves. With innovations in customer service, ease of use, affordability and special features for customers, Host Department continues to stay one step ahead of the competition.

For more information on Host Department, visit Or contact them: Suite 105, 501 Silverside Rd, Wilmington, DE 19809, USA | Toll free: 1866-887-HOST(4678)


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Christine Lau