eVergance and ABG Join Forces to Deliver End-to-End Consulting Services for CRM Optimization and Web Self-Service
eVergance Partners, LLC and Allen Bonde Group (ABG), Inc., today announced they have joined forces to deliver end-to-end consulting services for CRM optimization and Web self-service. As part of the agreement, ABG's president and founder Allen Bonde will join eVergance as the firm's new senior vice president of strategy and marketing, and ABG's advisory services, market research and vendor scorecards will now be provided as part of the ABG Insights service from eVergance.
Overland Park, KS and Framingham, MA. (PRWEB) October 10, 2005 -- eVergance Partners, LLC and Allen Bonde Group (ABG), Inc., today announced they have joined forces to deliver end-to-end consulting services for CRM optimization and Web self-service.
As part of the agreement, ABG's president and founder Allen Bonde, widely recognized as a leading authority on self-service applications and market trends, will join eVergance as the firm's new senior vice president of strategy and marketing. "At ABG, Allen and his team have created the industry’s leading market research and readiness process when it comes to self-service and multi-channel CRM," said Chad Wolf, president and co-founder of eVergance. "When we started talking about adding these market perspectives and best practices to our design and technology integration capabilities, this combination really became a no-brainer."
ABG's advisory services, industry-focused market research, and vendor scorecards will now be provided as part of the ABG Insights service from eVergance. In addition, Bonde, who previously held senior practice management and consulting positions at McKinsey, Extraprise and Yankee Group prior to starting ABG in 2001, will be leading the development of new eVergance strategy consulting services based on ABG's self-service readiness (SSR) methodology. These offerings will complement the current eVergance services which include:
Collaborative CRM Strategy
Business Process Optimization
Knowledge Management
Systems Design and Integration
Already viewed as a top industry resource for evaluating self-service solutions and vendors, ABG's popular SelfServiceScorecard.com Web site will become the foundation for an expanded series of online offerings for organizations looking for the latest perspectives on self service and KM solutions, industry best practices, and opportunities to interact with peers and experts. These expanded resources are planned for launch in early 2006. "Our clients expect us to deliver a market perspective along with deep domain expertise in support of our implementation methodologies," said Steve Raye, co-founder and senior vice president of eVergance. "Allen's addition to our team takes this to the next level and demonstrates our continued commitment to provide industry thought leadership along with our best-in-class systems integration capabilities."
Allen will be joining the eVergance team immediately, and expects a seamless transition for ABG clients and partners. "I see this move as a big win for those who we have served and are currently working with. The opportunity to work with many more global organizations on their self-service, knowledge management and business intelligence strategies as well as having the resources of a much larger firm will dramatically expand our ability to stay on top of best practices and market trends," said Allen Bonde. "Combining the power of ABG insights with the technological know-how and industry experience of eVergance creates a killer combination that will allow us to better serve our vendor clients, see our technology planning engagements all the way through to deployment, and serve organizations wherever they are in their decision process or development lifecycle."
"Allen has become the guru of customer self-service, and both ABG and eVergance have been key resources for many of our member companies," said Bill Rose, Founder and Executive Director, the Service & Support Professionals Association. "This merger is a big deal for our industry and one that offers to create the leader in end-to-end consulting services for knowledge-empowered CRM."
About eVergance Partners, LLC.
eVergance Partners, LLC. is a management consulting and systems integration firm focused on helping organizations maximize their customer relationships, minimize risk and create business value. Known for its expertise in delivering knowledge-empowered CRM, the company provides tailored business process optimization, design and technology integration services. eVergance has served industry leaders in financial services, healthcare, and telecommunications across North America and Europe, including Ascension Health, AmSouth Bank, H&R Block, Qwest, Novell, Sprint, and T-Online.
About Allen Bonde Group, Inc.
Allen Bonde Group, Inc. is a strategic advisory firm recognized as the leading authority on self-service applications and market trends. ABG consultants and analysts have been widely recognized as thought leaders, and have been quoted in more than 150 publications worldwide. Over the past four years, ABG has delivered more than 100 engagements to nearly 50 technology and financial services organizations across North America, including Actuate, Bank of America, BroadVision, Fair Isaac, Motive, Novell, Symantec and TSYS.
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