Los Angeles and Orange County Pest Control Company Maintaining Personal Service Touch During Rapid Corporate Growth

Most service-oriented companies forget whom they are serving and loose the personal touch. This is not the case for Whiting Brothers a Southern California Pest Control company that is able to maintain a personal level of service even during massive corporate growth.

(PRWEB) October 16, 2005 -- Whiting Brothers Pest Control, located in Brea California, breaks out of the mold of pest control services by offering affordable, professional residential and commercial service with a hometown service approach.

“Keeping our customers personally happy and personally pest-free, has always been our motto,” states Ben Schultz, owner and founder of Whiting Brothers, since 1999. “How many companies really know their customers personally. We seek to not only know each customer’s name, but also to know them personally, every customer we treat has a unique life story and a unique household—not one is exactly same. Therefore, we try and cater to each of their unique and individual needs as a service; not something you will find with many of the big companies out there. People are tired of feeling like just another number. We ask them for their name when they call in, not their account number.”

Whiting Bros was actually started by brothers. Ben’s brothers Scott and Sam have been with him since the beginning, helping to market and finance the company’s growth. The first summer Whiting Bros opened its doors, brothers-in-law Matt and Myles helped market the company door to door before marrying Ben’s sisters. Family and friends continue to make up the majority of Whiting Bros’ staff—with cousins and close friends helping Ben to keep things organized. Ben says he always tries to add new employees who genuinely like people and who enjoy giving service to others.

This ‘tailored service style’ motto of customer service has paid off well for the company. Every year, 60% of their new customers come from referrals through existing customers—a good indicator that is keeping their customers happy.

As they grow, they see each customer not as just another service stop for the day, but as a pathway to future new customers. “Customer referrals are the best indicators to us that we are doing our job right,” Ben adds. “Referrals become loyal customers instantly because they trust their neighbor or their family member’s opinion about our service.” Whiting Bros customers have a great incentive to refer friends and neighbors too, a free month of service. Just a couple referrals a year will save our customers over 15% on their annual service price.

“Getting rid of bugs is the easy part of pest control, keeping people truly happy is the delicate and most important part of the business. In this growing age of concern for personal privacy, homeowners are looking for honest service companies they can trust to take care of their home, that’s our expertise,” Ben finishes.

Homeowners from Orange County to Riverside, and from San Bernardino to Los Angeles can benefit from Whiting Brothers’ growing popularity. Go to their new website http://www.whitingbros.com or look for their super hero looking logo coming to a neighborhood near you, or, call a friend or relative, they may already have Whiting Bros as their pest control service.

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