LiveTime Software First to Deploy IBM DB2 Support for Java Based Help Desk and Service Desk Applications

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LiveTime Software to ship IBM DB2 UDB v8.2-compatible version of its flagship J2EE Help Desk and Support Desk applications.

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LiveTime’s support for DB2 UDB is a new and attractive option for any organization that wants to take advantage of the high performance IBM J2EE platform. LiveTime continues to demonstrate clear leadership as it provides fully integrated and optimized interfaces to industry leading enterprise services, including IBM DB2, at no additional cost to its customers.

LiveTime Software, a leading provider of Service Desk solutions, today announced its upcoming release of LiveTime Version 3.7 fully supports IBM DB2 UDB v8.2 running on the UNIX, Linux and Windows platforms. The release also includes strengthened support for IBM’s WebSphere J2EE web application server.

“LiveTime is the only Service Desk application on the market that will natively deploy inside the WebSphere J2EE server and run against a DB2 UDB RDBMS,” said Dr George Vossos, Chief Technology Officer of LiveTime Software.

Historically, organizations that standardized its technology platform on IBM J2EE were forced to use non-J2EE, client-server service desk software to run its Service Desk operations. This created a maintenance nightmare for IT staff, as they were required to integrate, synchronize, and tune the mission critical service desk application across various platforms and components.

Within a matter of hours, LiveTime Help Desk and LiveTime Support Desk can be deployed on any J2EE environment, including WebSphere. Out of the box functionality includes service level management, knowledge base, client portal, management reporting, escalation and notification engine. The announcement to support DB2 UDB provides LiveTime customers with the most advanced J2EE web server and RDBMS support in the industry.

LiveTime enhancements to its DB2 connector significantly improves an organization’s ability to deploy and operate a high throughput, high performing Service Desk, across the IBM technology stack. LiveTime’s Vossos championed expanded support for DB2 and WebSphere as a clear choice for IBM customers. "LiveTime’s support for DB2 UDB is a new and attractive option for any organization that wants to take advantage of the high performance IBM J2EE platform. LiveTime continues to demonstrate clear leadership as it provides fully integrated and optimized interfaces to industry leading enterprise services, including IBM DB2, at no additional cost to its customers.”

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com

Media Relations contacts:

USA: Bill Gram Reefer

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows

Suite 5, 107 Promenade, Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

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