Wheeler & Taylor Requalifies for Prestigious 5-Star Agency Designation

Berkshire independent insurance agency Wheeler and Taylor, Inc. announced today that it has requalified for the “Five-Star Agency DesignationSM” awarded by the Massachusetts Association of Insurance Agents (MAIA). This important distinction is currently given to only 27 of the state’s independent insurance agents and brokers and represents an external recognition of management excellence.

Great Barrington, MA (PRWEB) October 30, 2005 -- Berkshire insurance agency Wheeler and Taylor, Inc. announced today that it has requalified for the “Five-Star Agency DesignationSM” awarded by the Massachusetts Association of Insurance Agents (MAIA). This important distinction is currently given to only 27 of the state’s independent insurance agents and brokers and represents an external recognition of management excellence.

To earn the Five Star Designation agencies are intensively reviewed by MAIA auditors on criteria ranging from customer focus and value to accountability, vision, employee development, innovation, performance, and reliability.

“Wheeler & Taylor, Inc. demonstrates exactly what the Five Star Program is about, which is excellence in operations and the pursuit to always improve upon what you’re currently doing,” said Francis A. Mancini, Esq., Executive Vice President of MAIA. “It is given only to those agencies that demonstrate excellence in customer focus, management, human resources, products and services, and business processes.”

“Everyone at Wheeler and Taylor has worked hard to earn the Five Star Designation, and we are very proud of it,” said Andy Congdon, Executive Vice President of Wheeler and Taylor, Inc. “We feel it represents an external recognition of our commitment to providing the very best products and practices to our customers, and to being involved and caring partners in the communities we operate in.”

The Massachusetts Association of Insurance Agents, creator of the Five Star Designation, is a member-driven association affiliated with the Independent Insurance Agents & Brokers of America (the Big “I”), the nation’s oldest and largest national association of independent insurance agents and brokers. Its members are businesses that offer customers a choice of policies from a variety of insurance companies.

Wheeler and Taylor, Inc., founded in Great Barrington in 1871, is an independent insurance agency and a founding member of the Main Street Insurance Agencies, LLC. (MSIA), a joint venture formed with a number of Western Massachusetts insurance agencies to better serve insurance customers in the region. Wheeler and Taylor can be reached at wheelertaylor.com or by calling 413-528-1000.

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