Live Chat, Tech-Support, and Messaging Added to the Athena System

Now clients who have purchased tier 2 technical support with their systems can access a live technical support person through the Athena system M-F 8:00 AM to 6:00 PM Eastern time.

(PRWEB) October 30, 2005 -- "Now clients who have purchased tier 2 technical support with their systems can access a live technical support person through the Athena system M-F 8:00 AM to 6:00 PM Eastern time. The Tech support person can join in a live web-based chat session with the client having trouble and if the Tech support person decides that he or she needs to look at the clients problem in more detail they can join in a live meeting with the client that allows the tech support person see and take control of the clients computer. Best of all - these features are built right into the messaging system and require no additional software to be installed on the client. Since all of this is all controlled and accessed through the Internet in real-time - client questions can be addressed and issues corrected as quickly as possible. This is just another example of how Maximum Processing is always looking to make the Athena Policy and Claims Processing System the best policy and claims processing system on the market - with support that is in a class of it's own!" Said - Sean Pitcher - President & CEO - Maximum Processing Inc.

Maximum Processing is a privately held corporation that specializes in developing insurance policy processing solutions specifically tailored to a company's business requirements. By thoroughly analyzing a company's business requirements they create a full set of documentation. This uniquely formed documentation is gathered in sessions specially designed by Maximum Processing to get to the heart of the business rules and document them in a such a way as - that both the client and the software developers thoroughly understand the system before it is ever built.

# # #