Bad Business Manners Can Kill Productivity

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Business owners often spend so much time worrying about client relationships that they end up neglecting relationships with employees.

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Once business owners turn off an employee to the point where they check out of the game mentally, it spreads like wildfire through the company and kills productivity. Finally, it can even infect clients and drive them away.

Rude, greedy, flappable, micro-focused, boastful, sloppy, subjective, careless, spiteful.

Sound like someone you'd work hard for? No. Nobody else would, either! But business owners often spend so much time worrying about client relationships that they end up neglecting relationships with employees.

Steve Kaplan, author of the best-selling book, Bag the Elephant!, says, “Once business owners turn off an employee to the point where they check out of the game mentally, it spreads like wildfire through the company and kills productivity. Finally, it can even infect clients and drive them away.”

Steve further points out that, for business owners to 'do all they can do', they’ve got to practice some 'Don'ts' with employees. Some examples:

  •     Don't embarrass employees in public – “if you can't say something nice,” say it behind closed doors.
  •     Don't cross boundaries – remember “who's who” both at work and at play. It's more important to be respected than liked.
  •     Don't accept gifts from suppliers – make it a company policy. It will keep employees out of hot water.
  •     Don't air dirty laundry – owners can share enough about their personal life to be human, but they shouldn’t share personal concerns publicly. It shows weakness and they’ll lose respect.
  •     Don't be petty – draw a line in the sand to keep from getting bogged down in minutia.
  •     Don't flaunt personal successes – nobody likes a showoff.
  •     Don't put employees in compromising situations – handle top-secret information carefully. Don’t carelessly expose employees to company secrets.
  •     Don't play favorites – every company has stars, but make sure to share the spotlight.
  •     Don't throw away power – empowerment is a good thing, but it should be earned and monitored constantly.
  •     Don't overreact – some turnover is inevitable. Don’t let emotions take over.

Business owners may own their companies, but they don't own their employees. If they want to get their employees’ loyalty and their best work, business owners must use good etiquette.

CONTACT:

Michael Drew

850-747-8188

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