ServiceCentral Technologies Approved for Membership by Rural Cellular Association (RCA)

RCA Membership Highlights ServiceCentral commitment to Wireless Service Community.

Atlanta, GA (PRWEB) November 10, 2005 -- Today, ServiceCentral, a leading provider of service management solutions, announces their membership into the Rural Cellular Association stressing its commitment to help the rural wireless industry improve handset return processing and the customer experience. Through access to the RCA Membership, ServiceCentral expands its reach into the rural markets while strengthening its role in supporting these providers’ reverse logistics challenges.

RCA brings together more than 100 wireless providers, from across the nation, who service approximately 60% of the licensed service area of the US. This forum unifies these providers in their geographically distinct areas building a stronger voice in the wireless arena. "We welcome ServiceCentral to the RCA family,” stated Tim Raven, CAE, Executive Director. “Their commitment to our rural carriers’ servicing of customers is truly in keeping with the spirit of our association.”

Mark Riley, Director of Sales at ServiceCentral states that, “carriers benefit by enhancing their handset service operations to meet rising customer demands and competitive pressures. In turn, this allows carriers to offer improved handset service operations further satisfying customer expectations with quick issue resolution while lowering costs and outperforming the competition.” Riley goes on to point out that, “In today’s market place, it is very important to understand the needs of your target customers. As an active member of RCA, ServiceCentral is positioned to listen and better understand the challenges of Rural Carriers. This allows ServiceCentral to deliver solutions that directly meet Carrier requirements.”

About ServiceCentral Technologies
ServiceCentral Technologies is a leading supplier of software solutions that promote workforce efficiency. Established more than fourteen years ago, ServiceCentral was one of the first companies to develop true service chain management solutions. These are designed to help companies bring order, management and visibility to a complex set of business processes associated with managing and supporting end-to-end product installation and service operations. Today, ServiceCentral offers a suite of applications to address all of the issues that affect operations. These applications help improve customer service, streamline operations and generate increased profits. ServiceCentral Technologies is located in Atlanta, Georgia with distributors in Europe, Latin America and Asia Pacific. For more information, please visit www.servicecentral.com.

About Rural Cellular Association (RCA)
RCA is the premier association representing rural wireless telecommunications providers across the United States. RCA speaks with a strong, united voice on issues that concern its members and keeps them informed through timely sharing of information, knowledge and expertise to the common benefit of all members. RCA has been at the heart of the rural wireless success story since it began in 1992. Our primary focus is representing two-way wireless communication providers with less than 500,000 subscribers. These companies primarily serve small rural markets each with its own set of challenges and opportunities. RCA’s primary goal is to help our members meet those challenges successfully and capitalize on all opportunities. In addition, RCA provides opportunities to learn more about the industry and network with other members through various meetings and seminars.

The Association is a 501c(6) trade association and is governed by a Board of Directors, consisting of ten wireless providers and one Associate member. The Board oversees the work of seven standing committees, administrative staff and RCA Counsel.

###