Remote Support Appliance Product Simplifies Compliance

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Remote computer access risks Integrity of Data when offering remote support.

Despite the April 20, 2005 deadline for compliance with the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, many health care Providers and Payers have yet to achieve the basics, according to the Summer 2005 HIPAA Compliance Survey Results in HIPAAlert, published by Phoenix Health Systems. Although security and integrity of data flowing internally and from networks to clients has been of continual concern to ITs, legislation such as HIPAA and Sarbanes-Oxley has intensified the need for solutions to security problems inherent in remote support.

This year’s survey revealed that 74% of Payers and only 43% of Providers have achieved security compliance. The report attributes the lack of compliance to two issues. First, difficulty in coordinating diverse internal and external components including “senior management buy-in, steering committees, staff support, compliance officials, etc.”, and “trading partners, vendors, and consulting experts.” Second is the fact that a large number of healthcare organizations have “simply chosen not to implement many, if not all, HIPAA requirements”.

According to the report, the key considerations influencing that choice are "no public relations or brand problems anticipated with non-compliance" and "no anticipated legal consequences for non-compliance." The latter is attributed to the HIPAA enforcement policy issued April 18, 2005 by the Department of Health and Human Services which states that compliance and enforcement is primarily complaint-based and that, at present, these will be resolved through voluntary compliance. However, this does not solve the problem for IT when it comes to security of data in remote support situations.

The survey results also indicated that 32% of Providers and 27% of Payers had experienced data security breaches, and 21% of Providers and 15% of Payers have had formal complaints of privacy violations filed against them with the Federal government or in a civil proceeding.

Regardless of the reasons for choosing to not comply with HIPAA, IT departments offering remote support need to ensure their data is secure. One economical solution that solves the security problems inherent in PC remote access is NetworkStreaming’s remote support appliance. It enhances remote access security management with a number of features including physical security, a pre-hardened application environment, granular control of user privileges, 256 AES SSL encryption and heavy data compression, and a logging and reporting system that records and reports on all support sessions.

For more information about NetworkStreaming remote support solutions, contact Nathan McNeill at 601-519-0123.

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Nathan McNeill
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