Cable and Education Pioneer Selects Knowledge Factor’s Confidence-Based Learning Suite to Power Training for Telecommunications Industry

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Jones International Academy’s Innovative Program Ensures Both Knowledge and Confidence: Jones International™, Ltd., a pioneer in both the education and cable space, today announced that its subsidiary, Jones International Academy™, will integrate Knowledge Factor’s Confidence-Based Learning Suite™ into its lineup of online cable and broadband training programs. Confidence-Based Learning takes the guesswork out of the training process and accelerates learning.

Jones International™, Ltd., a pioneer in both the education and cable space, today announced that its subsidiary, Jones International Academy™, will integrate Knowledge Factor’s Confidence-Based Learning Suite™ into its lineup of online cable and broadband training programs. Confidence-Based Learning takes the guesswork out of the training process and accelerates learning.

“As we look to the future of education and training in the corporate environment, we recognize the importance of providing the type of tools that will ensure measurable knowledge transfer,” said Glenn R. Jones, CEO of Jones International Academy. “The innovative techniques we are employing today with Knowledge Factor’s Confidence-Based Learning allow us to demonstrate results that go right to the bottom line.”

Jones International Academy, which develops and implements training programs for the telecommunications industry, will be infusing Knowledge Factor’s Confidence-Based Learning (CBL) into its existing and future training programs. The methodology’s powerful foundation is Knowledge Factor’s patented Confidence-Based Assessment (CBA). Built on more than 15 years of academic research and development, CBA ascertains precisely what people know and what they don’t know, without guesswork skewing the results. Then, the CBL process rapidly remediates learners’ gaps in knowledge.

“The incorporation of CBL into our training programs gives us a meaningful differentiator when talking to our clients,” said Mark Wagner, president of Jones International Academy. “Clients assume that every service provider they work with trains their employees. Now we can go a step further and actually guarantee their competency.”

Unlike traditional learning methodologies that measure only how many questions someone answers correctly, CBL differentiates between:

  • Correct answers that are answered with confidence, indicating competency.
  • Correct answers that are answered with doubt.
  • Correct answers that are total guesses, equivalent to no knowledge.
  • Incorrect answers that are answered with confidence, indicating misinformation.

Distinguishing between a person guessing correctly and one who answers correctly with confidence can have a direct impact on workforce safety and the bottom line. Fewer mistakes mean less downtime and higher productivity. The CBA can capture and validate knowledge confidence because of the unique structure of its multiple-choice questions and detailed analysis.

Upon completion of an initial assessment, both the user and management can view a summary of the user’s competency profile that provides immediate identification of confidently held misinformation, unknowns, doubts and knowledge competency. The CBL Suite closes knowledge gaps at the moment users are most inclined to learn: just after being evaluated and shown their personal levels of misinformation and doubt.

“When you consider the vast amount of technical and customer-focused knowledge that cable/broadband employees must successfully obtain to be successful, a swift and validating methodology is critical,” said Kevin Warr, president of Knowledge Factor. “We are pleased that Confidence-Based Learning will be playing a key role in Glenn Jones’ vision of making the cable and broadband industry the best trained in the world.”

Knowledge Factor

Building on more than 15 years of university research, Denver-based Knowledge Factor, founded in 2000, is the leader in Confidence-Based Learning, or CBL. The Company’s CBL Suite™ measures knowledge and confidence – virtually eliminating guesswork and identifying misinformation in individuals and organizations. It then provides rapid and targeted learning solutions to correct knowledge gaps and ensure competence. For more information, go to http://www.knowledgefactor.com or call 720-214-4874.

About Jones International Academy

Jones International Academy ™ (JIA) is a subsidiary of Jones International™, Ltd., the corporate parent of multiple subsidiaries in the Internet, e-commerce, software, education, entertainment, radio programming and syndication businesses. JIA develops online and CD-ROM based training programs featuring full-motion video for the cable TV and Broadband industries that includes technical programs for Installer Training, Customer Service, Selling Skills and more. Most recently, JIA has developed a Voice over Internet Protocol (VoIP) program that teaches the background, installation and servicing of this new and growing line of business for the cable TV industry. JIA also offers a package of programs called Broadband Bootcamp™ for the entry-level installer and technician. For more information, please visit http://www.jonesinternationalacademy.com./

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