Richmond Hill, Ont., Canada (PRWEB) November 28, 2005
Esnatech, a leader in unified communications platforms, announced today that it has launched version 6.5 of its Telephony Office-LinX solution to its direct partner channel. This new version integrates GAO research’s fax libraries into the Telephony Office-LinX platform as well as a host of other agent productivity tools. This enables Esnatech to deliver a complete media and messaging solution to its customers, eliminating the need for dedicated hardware and dramatically lowering the cost to deploy complete unified communication solutions to enterprise customers.
Version 6.5 introduces the following new features and capabilities:
- Integrated SoftFax module. This embeds fax libraries directly into the Telephony Office-LinX software, eliminating any need for dedicated fax hardware and dramatically lowering the cost of deploying an integrated fax solution. All fax traffic is digitally processed and managed on the IP network, making paper manual transmissions a thing of the past
- Agent Logging service. This enables a supervisor to designate users extensions as logging points. This means that any calls directed to agents will be recorded and stored in digital format. Supervisors can designate where the recorded calls should be logged and can even define transmission rules like e-mail broadcast to a list of people (supervisor, legal personnel, HR resource, etc), simultaneously. This feature will operate with internal and tele-workers linked to the office system through the auto attendant.
- Windows XP support. With price pressures for small business solutions, Esnatech has verified compatibility for its Unified Communications platform to operate on a workstation version of Windows XP. For organizations with less then 75 users, XP is a great platform by which to deliver the Telephony Office-LinX solution.
- Extended presence management solution for multi-tenanting (department) environments. This enables users of UC Client manager “LinK” software to view the presence and status of other employees across the organization. This IP integrated solution provides even remote and off-site users with immediate knowledge of co-worker status. The LinK tool enables users to send text messaging via the IP or SMS network, integrating both online and offline users into the office presence management network.
- By adding enhanced Citrix® terminal services compatibility, Telephony Office-LinX can now deliver full unified messaging and web access remotely using Citrix or Microsoft Terminal Services. This enables remote users to have fully featured unified communications on their desktop PCs. For administrators deploying full unified messaging capabilities, time and effort is saved as there is no longer any need to deploy and maintain Esnatech software on multiple client machines; Telephony Office-LinX unified messaging services can now reside on the Citrix or Terminal Service server. All this makes Esnatech a leader in Thin client compatibility.
“This version [6.5] truly delivers a complete multi-media communications platform for small- to medium-sized enterprises,” says Nelson Morales, Product Manager Esnatech. “With Integrated Fax, Agent Record–a-Call, multi-tenanting presence management and CITRIX compatibility, organizations now have all the tools they need to unify and simplify their office communications. Any organization, IP or not, can use the Telephony Office-LinX platform to link office content, status and messaging into their current communication systems.”
The new release provides integration with Mitel, 3Com, Avaya, NEC, Iwatsu Networks, Toshiba, Panasonic, Ericsson, Cisco, & Nortel phone systems. Organizations can implement a software application over their existing telephony network simply by deploying the Telephony Office-LinX. Current users require only a software upgrade to move from older versions to the latest 6.5 platform.
Telephony Office-LinX is tightly integrated with Microsoft Windows, Exchange, Office, Terminal Services and Outlook. It can be administered directly from an organization’s Microsoft Management Console or through Terminal Services over the web. Users can be managed through Active Directory and Group Policy, providing a shared fax solution that can scale from a small office to a multinational enterprise.
Telephony Office-LinX 6.5 in use providing integration of conversation logging with document management:
TFI Communications, an Esnatech partner, provided an Esnatech messaging solution for online sports brokers. Their requirements were for agent logging, recording agent conversations, as well as document management access and archival of the conversations.
“Our customer needed to log conversations and integrate the recordings into a document management system. Telephony Office-LinX allowed us to integrate Agent record-a-call with their current e-mail environment. Using Outlook Express we provided the customer a completely integrated solution at a fraction of the cost for a logging system,” says Leslie Zunenshine of TFI Communications. “Telephony Office-LinX gives us the tools to outsell our competitors and not compete on price because we actually solve business issues rather than simply supply telephones and voice mail.”
Founded in 1989, Esnatech’s mission is to provide communication solutions that are simply the best way to communicate! Esnatech solutions empower organizations by giving them the flexibility to conduct business at any time, from anywhere, so they can manage the information they need, when they need it. Esnatech markets and distributes their products through OEM and VAR partners in 28 countries worldwide.
T.F.I. Communications is a privately owned Interconnect specializing in the sales and service of Panasonic Business Telephone systems as well as Meridian, Mitel, Norstar, Nortel, Tie, Toshiba and have been for the past 15 years.
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