Encyclopaedia Britannica Benefits by Outsourcing QA, Credits QA Labs with Quality Software Testing

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Encyclopaedia Britannica reduces development costs and ensures that its website and DVD/CDRoms run flawlessly by outsourcing software testing and quality assurance to Vancouver-based QA Labs.

As one of the world’s most trusted sources of information, Encyclopaedia Britannica must be confident that the technology used to run its website and DVD/CDRoms matches the company’s reputation for quality. Encyclopaedia Britannica trusts QA Labs to de-bug all of its CRM software including customer authentication and registration, billing and subscriptions, as well as the software that runs its flagship product, the Ultimate Reference Suite. Every time someone registers as a customer or browses http://www.britannica.com, they use functionality that’s been tested by QA Labs.

“The obvious reason for outsourcing software testing is cost savings, but you also benefit from a higher level of specialty and expertise than you’d ever have in-house. I also value the flexibility of being able to scale the number of testers from two to 10 at a moment’s notice,” said Terence Boyle, Executive Producer at Encyclopaedia Britannica. “I think the key to successful outsourcing is getting the right fit, which we’ve found with QA Labs.”

Encyclopaedia Britannica began looking for a testing partner a year ago by searching the Internet and interviewing a number of candidates. Boyle chose QA Labs because software testing is the company’s specialty. “Unlike some of the other companies we looked at, QA Labs focuses only on testing and completely understands process. I’d go as far as to say they are passionate about QA,” said Boyle.

Despite being based north of the border, Boyle says outsourcing to QA Labs is an easy process. QA Labs tests the software from its Vancouver-based lab simply by logging into Encyclopaedia Britannica’s network. “Outsourcing to a Canadian company gives us the best of both worlds. We benefit from a cost savings, but also work with a company that has a similar business culture and time zone.”

About Encyclopaedia Britannica

Encyclopaedia Britannica, Inc. has been a leader in reference and education publishing since 1768. The company is known for the 32-volume Encyclopaedia Britannica, the 26-volume Compton’s by Britannica and its pioneering work in electronic publishing. Its many digital products include Britannica Online School Edition. Recently published printed products include My First Britannica and the Britannica World Atlas. Britannica makes its headquarters in Chicago. More information is at http://www.britannica.com.

About QA Labs Inc.

QA Labs Inc. is the largest independent software quality assurance and testing service provider in Canada, and is an international authority in the software industry providing contract testing, test automation, and test planning services, as well as QA process consulting and training. QA Labs Inc. helps clients make wise choices that reflect project constraints, industry trends and business considerations, leading to the critical competitive advantage needed today. For more information, visit http://www.qalabs.com.

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Julie Szabo
QA Labs
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