CHICAGO (PRWEB) December 15, 2005 -–
Latigent LLC, an international provider of business intelligence and call center management software announced today the release of BlueVue II, the latest version of its business intelligence suite.
BlueVue II Business Intelligence Suite is the convergence of Business Intelligence, Performance Management, reporting and analytics for the call center, employee management and Enterprise RSS in a single product, on a single modern architecture.
BlueVue II is the first Business Intelligence portal to integrate an enterprise RSS aggregator and reader to create a converged information portal for employees. Managers and employees can identify the feeds that are applicable and incorporate them into dashboards with reports and charts from other data sources.
“Business Intelligence is no longer just data warehouses, analytics and dashboards; it’s the art of harvesting information from a mass array of sources and distributing what’s relevant to the right people at the right time and in a way that’s tailored to each consumer” said Chris Crosby, President and CEO of Latigent.
BlueVue II adds several new features to allow for greater data connectivity and report design flexibility, including: Web Service support for building reports on non-premise based data, (i.e. salesforce.com and sugarcrm); the capability to apply XSL templates to BlueVue reports giving the report author complete control over the presentation layer, and the ability to integrate reports directly with 3rd party web-based applications.
In addition, companies can now build Business Intelligence (BI) Extranets to allow their customers secure and user-based access to vital information in real-time over the web. This is especially critical for Call Center Outsourcers that need to provide their clients a way to retrieve time sensitive data, such as ACD and CRM information.
BlueVue II also offers expanded support and turnkey integration for common call center technology applications, including: Cisco ICM, Cisco IPCC Enterprise, Cisco IPCC Express, Avaya CMS, Avaya BCMS, Aspect Call Center, Witness, NICE, Aspect eWFM, IEX and Blue Pumpkin.
For more information about Latigent’s Business Intelligence solutions please contact:
Latigent LLC, an international provider of Business Intelligence, Enterprise RSS, and Call Center Reporting and Analytics software, delivers software and services that help companies drive, monitor and understand their business better.
For more information, visit the Latigent Web site at http://www.latigent.com or call 1-866-LATIGENT
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