Alsbridge Conducts Outsourcing Supplier Think-tank that Reveals that Traditional Procurement Processes are Leading to Sub-optimal BPO Deals

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Alsbridge, the Independent Advisors on Outsourcing, Shared Services and Offshoring, today publishes the findings from a recently completed Supplier Think-tank focused on the industry’s mainstream procurement process. The think-tank, which took place in November 2005, drew together ten BPO experts from different Supplier companies to discuss the BPO sourcing process.

Alsbridge, the Independent Advisors on Outsourcing, Shared Services and Offshoring, today publishes the findings from a recently completed Supplier Think-tank focused on the industry’s mainstream procurement process. The findings suggest there is something very wrong with the traditional buying and contracting process, particularly in the more complex world of Business Process Outsourcing (BPO).

The think-tank, which took place in November 2005, drew together ten BPO experts from different Supplier companies to discuss the BPO sourcing process. Facilitated by Alsbridge, the Suppliers met to discuss the matter and compiled a comprehensive list of what in their view is wrong with traditional procurement practices in the field of outsourcing. They were then asked to produce five key recommendations to overcome these problems and help achieve sustainable solutions for all parties involved.

Key conclusions drawn from the Supplier Think-tank include:

· Cumbersome and costly procurement processes are producing sub-optimal, price-based solutions framed by adversarial relationships

· Radical new approaches are needed in the engagement phase to produce the right solution supported by the right deal

· Advisory companies can play a key role in changing the market, but some have to significantly change their practices, which are currently creating and exacerbating the problem

To view the results of the Supplier Think-tank in full click here:

http://www.alsbridge.com/outsourcing_supplier_thinktank.shtml

Alsbridge Managing Partner, Tim Lloyd, comments, “We’ve seen time and time again that the expectations set at inception are not being met due to the way in which the supplier/client relationship is managed. Alsbridge has taken steps to formalize a more flexible, partnership approach we have been following for quite a while that utilizes Sourcing Alignment Sessions (SAS) which enable client and suppliers to work together in a collaborative manner. We believe this approach speeds the deal process, optimizes delivery solutions, and creates robust working relationships – therefore resulting in sustainable deals which deliver the results expected.”

Tim Lloyd, quoted above, is a Founding Partner of Alsbridge with highly acclaimed experience throughout the BPO industry. Prior to founding Alsbridge, Tim held several distinguished positions in the outsourcing industry to include: global BPO leader at Capgemini, founding partner of Ernst & Young’s BPO practice, and one of the founders of the PwC BPO business.

For details of Alsbridge’s upcoming “Intermediary” and “Client-side” Think-tank meetings as part of this series, contact Helen Ricardo at Tel: +44 (0) 20 7242 0666.

About Alsbridge

Alsbridge (http://www.Alsbridge.com) is the premier consulting firm providing unbiased advice on the use of Outsourcing, Shared Services and Offshoring for functions such as Information Technology (IT), Human Resources (HR), Finance & Accounting (F&A), Customer Relationship Management (CRM), Procurement, and other business processes. With a global presence across North America, Europe and Asia Pacific, we provide clients with unmatched functional experience and in-depth industry knowledge. We help clients reduce costs, improve processes and maximize shareholder value through the use of both onshore and offshore Outsourcing and Shared Services.

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Lisa Turnbull