Oceanside, CA (PRWEB) December 29, 2005
Many businesses are now realizing the importance of providing quality customer and technical support is not only key to their business success, but effectively managing customers support can set your company at a higher standard than your competitors. Customers in today's world want instant access to their questions and many expect and rely upon 24 hour support 7 days a week.
Dwayne Garrett of AdvanceHelpDesk.com has spilled the beans and has created a web based software solution -- Advanced Help Desk, that not only helps your online business become more proficient at handling your online customer support but it also increases your business profits, and improves customer service as well. By using a support ticket-tracking program, you're able to prioritize and manage all incoming and outgoing responses.
Dwayne said, "Almost all small business websites that are serious about their online businesses have customers service desk". He added, "The reason is not just because help desk software solutions have become more affordable to anyone doing business online, but the primary reason is the tremendous benefits and profits that a support desk system can generate for an online business"
Here are some tips that will help you take control of your customer support for your online business:
1: Allow your users to submit issues through their web browser and provide a way for your users to know that their issues
are being worked on, and that they can track their issues online -- 24 hours a day, 7 days a week.
2: Make it easy for your customers and prospects to get the answers that they need to commonly asked questions by providing
a knowledge based system where important issues can be listed for your users to refer to.
3: Offer to help. Knowing that you are there to assist them at any point during their visit to your web site lets them know you
are truly dedicated to welcoming their business.
4: Make certain that your "solution" to the customer's problem is acceptable to them. Get their approval and agreement.
5: Go the extra step by following up on your solution. Re-contact the customer/user to make certain that everything has been
handled in a satisfactory manner, and they are pleased with the outcome.
About Advanced Help Desk:
Advanced Help Desk is a web-based software solution that aids in taking control of your customer support issues.
Visit http://www.advancedhelpdesk.com to learn more about the software.
About Dwayne Garrett:
Dwayne Garrett provides useful software solutions to aid the Internet marketing efforts of small business owners.
P.O. Box 6321
Oceanside CA 92052
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