Being Helpful for Casino Customers Boosts Service Level, Says Robinson & Associates

Here’s an easy way casino employees can take their customer service to a higher level – be helpful.

(PRWEB) December 30, 2005 -- Here’s an easy way casino employees can take their customer service to a higher level – be helpful. The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.

Service tip:

“Want to provide better service to your customers? Try being helpful. Guests want someone to make their stay better and easier. Helping them with their bags or opening the door are just two of many small details that are part of being helpful. Because of you, guests have an exceptional experience and that should make you feel good.”

Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”

Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420

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