ServiceCentral Certifies on Amdocs MobileVantage API for DDP/SQL System

Certification takes ServiceCentral deeper into the broadband industry

Atlanta, GA (August 14, 2005) – Today, ServiceCentral Technologies announced the successful completion of certification requirements for Amdocs MobileVantage 5.4 API. This move represents a major step toward ServiceCentral's ongoing commitment to the broadband industry. As a coordinated part of continuing efforts to integrate with various cable-specific billing systems, ServiceCentral plans to become the leading workforce management system in the broadband industry.

By providing a seamless integration with the Amdocs DDP/SQL customer management and open billing system, which supports 17 million subscribers at cable system operators in the North America region, ServiceCentral has created a powerful end-to-end workforce management system.

ServiceCentral customers can now perform installations, disconnects and service calls with unsurpassed efficiency by using the MobileVantage real-time interface to request work-in-progress information and provide updates to the DDP/SQL application. Providing real-time customer and work order details, MobileVantage empowers field staff to up-sell and install services from the customer's home – increasing revenue opportunities.

Technicians can now authorize boxes from the field via handheld devices, so they no longer need to sit on hold for five or ten minutes with the dispatch office to activate a box," said Dan O'Hara, president of ServiceCentral. This enhancement saves a remarkable amount of time per day allowing our customers to complete more work orders while optimizing revenue."

ServiceCentral plans to move on to the new Amdocs MobileVantage 5.5 API as soon as it is available and continue working with Amdocs to maintain compatibility with future releases of the interface to the DDP/SQL system.

About ServiceCentral Technologies:
ServiceCentral Technologies is a leading supplier of software solutions that promote workforce efficiency. Established over fourteen years ago, ServiceCentral was one of the first companies to develop true service chain management solutions. These are designed to help companies bring order, management and visibility to a complex set of business processes associated with managing and supporting end-to-end product installation and service operations. Today, ServiceCentral offers a suite of applications to address all of the issues that affect operations. These applications help improve customer service, streamline operations and generate increased profits. ServiceCentral Technologies is located in Atlanta, Georgia with distributors in Europe, Latin America and Asia Pacific. For more information, please visit www.servicecentral.com.

MobileVantage is a trademark of Amdocs.

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