Saint-sauveur, QC (PRWEB) January 10, 2006
Livechatdir.com, an independent and trusted resource directory of live support software has awarded StaffOnline the “Most Innovative Software” Award for the year 2006.
“StaffOnline is a unique innovation of its kind which brings live customer support to a new level”, says Arjun Agarwal, Owner and Editor of http://www.livechatdir.com. “The way it integrates audio and video with a text chat is superb. In the coming years, this could change the way people buy online, and give an edge to online vendors who get a medium to prove their credibility to a shopper”.
The StaffOnline technology bridges the gap between having a customer come to your business in person and dealing with them remotely over the phone. “The service lets web-site owners talk to their customers in real time directly from their web-sites with a combination of live video, audio and text.” according to Peter Cameron-Inglis, VP ASL Internet, an online sales and marketing solutions provider for automotive dealerships and, a distributor of StaffOnline. “This service is proving so successful with our clients, that some have dedicated full time staff just to interact with their online customers in real time. It’s like walking onto a dealers lot and having the salesman come over to greet you and offer assistance.”
Always looking for the latest in technology, Chalets Chanteclair, a company located in the Laurentians north of Montreal, had jumped on the StaffOnline bandwagon since day one. Martine Laliberté, the communications coordinator, says: “This is an extraordinary service for our clients. With StaffOnline we are able to prove the quality of our customer service. Clients can now reserve their getaways with complete confidence. This application has opened our doors to an entirely new international market. Since installing the application, we now also receive inquiries from as far away as Asia. Something we haven’t had in the past.”
Installing StaffOnline doesn’t require any downloading and uses only your Internet connection. All you need is a computer, a webcam, loudspeakers, and a microphone. Even if the clients do not have the audio/visual equipment yet, they can ask their questions via text chat, and will still receive and see answers in real time, and all this even with a low speed 56k connection.
"Being the newest player in this field, it is quite something for us to be recognized by http://www.LiveChatDir.com among the other contenders," says Patrick Lortie, President of PLMEDIA Inc, "We were quite surprised, and pleased, by the award we received last year for Most Innovative Software and now to be named again for 2006 is a great Christmas present! 2005 was our first big year to market with StaffOnline and I can proudly say that in 2006 we intend to continue bringing the newest possible additions technology allows to our application, thus enabling our clients to humanize their web-sites at a very affordable rate.”
PLMEDIA Inc is a software development company dedicated to providing an application geared to humanizing contact over the Internet. Its modular design allows simple and quick modifications to configuration changes as may be required by a client. No client side intervention is needed except to provide their staff with the necessary peripherals to use the service. Nothing comparable currently exists on the market. You can download a free 7 day trial at http://www.plmedia.ca
LiveChatDir.com is an independent resource that provides a comprehensive live support directory and recognizes outstanding vendors annually. The first and the most trusted directory for the live chat industry, it also provides news and articles on a regular basis for the live chat community. Please visit us at http://www.livechatdir.com.
For further information contact:
Via StaffOnline from http://www.plmedia.ca
Email: Christian ‘at’ plmedia.ca
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