Family Operated Call Center Celebrates 30th Anniversary

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TeleRep, A division of ATS call centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington DC corridor. With capacity for 80 live agents, TeleRep now serves the live phone response outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center providers.

ATS Call Centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington, DC corridor. With capacity for 80 live agents, TeleRep now serves the live order taking and customer service outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center agencies.

Founded in 1976 by Sandie Olson, the company began as a small answering service in her home. Mrs. Olson began by providing live answering services to local businesses, mostly service contractors, doctor’s offices and other small businesses. She continued to grow the company over the years to support the advanced call center needs of fortune 500 companies. TeleRep, a division of ATS call centers, Inc was established in the 1990’s to serve clients with these advanced service and technological requirements.

Mrs. Olson recalls the early years…’I worked for an answering service in my youth and often thought If I had my own company I’d pay higher wages and provide better working conditions.’ That’s exactly what Sandie did. She found that companies were willing to pay more for quality live agent services in order to get better service to their customers.

‘I’ve always believed and experienced that operators who are paid and treated professionally, will handle call more professionally,’ Mrs. Olson continued. ‘You can find call centers everywhere, but finding a really good one is not easy. Many of our clients have come from providers that failed to meet expectations. We have built our entire infrastructure and business philosophy on being the best. We could never foresee offering a cheap service with less than desirable results. That’s simply not where we’ve come from, where we are now or where we’re headed.’

Much of TeleRep’s success can be attributed to the fact that the company is family owned and operated. Mrs. Olson’s Husband, Don, has been a great support of Sandie’s goals from the beginning. Four of their children have served the company for several years. They continue to support Sandie’s mantra: ‘Customer Service First.’

In the past decade TeleRep has had opportunities to sell the business to national call center chains. It has refused to do so. ‘We provide a unique service that our client’s cannot easily find in the marketplace’, said Joseph Simpkins, Business Development Manager. ‘Time and again, we hear bad experiences from companies whose customers get long hold times, rude operators, agents unfamiliar with products or services, not to mention getting stuck in frustrating IVR systems. As long as the call center industry has a plethora of these types of agencies, we’ll have a steady stream of clients itching for better results.’

While TeleRep had achieved many success stories, quality awards and certifications in 30 years, it still recognizes the ways in which they’ve contributed to their client’s success as the best barometer of their own. TeleRep looks forward to the emerging challenges of the modern call center in the 21st century and remains dedicated to being a preferred provider of outsourced call center services in Maryland and nationally.

About TeleRep

TeleRep ( http://www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for companies that need advanced order-taking, customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep's location in Glen Burnie, Maryland.

For additional information, please contact:

Joseph Simpkins

TeleRep; a Division of ATS Call Centers, Inc.

Toll Free 800.638.2000

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Joseph Simpkins
TeleRep
1-800-638-2000
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