WASHINGTON, DC (PRWEB) January 12, 2006
BinFone Telecom, a leading provider of VoIP for call centers, has launched http://www.binfone.com, a web site to serve the global call center and teleservice industries. The BinFone.com site offers news and information to call center and teleservice center operations and features articles discussing the reliability and cost savings of VoIP for this growing industry. The site also lets customers sign-up for immediate VoIP service and configure telecom equipment for VoIP-based inbound and outbound calls. “BinFone is an extremely successful provider of telecom services to numerous Call Centers worldwide, and we pride ourselves on high quality service and knowledge of the customers in this segment,” C.J. Cummins, Chief Operating Officer of BinFone Telecom, said: “BinFone is also the fastest growing provider of VoIP services to call centers in the world. We do that by providing the best overall rates, and more importantly, we strive to provide the highest quality customer service. We are now pleased to offer an additional resource to customers and potential subscribers, with BinFone.com.”
Voice over IP telephony is as reliable as current phone service and provides a 10-35% call savings for call centers, according to industry reports. VoIP can contribute to reduction in call center infrastructure and personnel costs as well. VoIP allows the integration of voice and data infrastructures, reducing equipment and overhead needs, and improving asset utilization.
BinFone offers a full product suite for call origination from the US including toll free numbers, and local numbers (DIDs) in all major markets in the US. The company offers both Inter-Asterisk™ Exchange (IAX and IAX2) termination and Session Initiation Protocol (SIP) termination. In addition, it supports Asterisk™ the open- source Linux PBX, and ViciDial, an Asterisk™-based Predictive Dialer.
“BinFone’s growth and success thus far has been due to its ‘high tech and high touch’ approach to its customers and their telecom needs,” said Cummins. “The company works closely with customers to drive telecom costs down and maintain call quality. BinFone provides customers with call volume to fit their hourly needs. As the individual customer’s business grows, or when customers face unexpected call volume peaks, BinFone can rapidly scale volume and customize their service to meet those needs.”