CallCommand Integrates with NetSuite as Part of the NetFlex Applications Program

Share Article

Leveraging NetSuite’s NetFlex Platform, CallCommand Develops Software Application to Meet the Needs of Expanding, Diverse Customer Base. CallCommand has become one of the inaugural partners of NetSuite’s NetFlex Applications Program.

CallCommand, a leading provider of web-based communication solutions for retailers, businesses and government agencies, today announced it has become one of the inaugural partners of NetSuite’s NetFlex Applications Program. The NetFlex Applications portal provides an interface to integrate CallCommand’s solutions with NetSuite to deliver communications functionality via voice mails.

The NetFlex Application platform goes beyond other on-demand development environments by being the first to allow third party applications to integrate rich transaction data – orders, inventory, invoices and shipments – with their applications. For more information about the NetFlex Applications Program, please visit http://www.netsuite.com/NetFlexapps.

NetSuite is the information storage system which serves as the data source “system of record.” Spanning Enterprise Resource Planning (ERP), Ecommerce and CRM, the range of applications built using its NetFlex environment is far more powerful than applications built on stand-alone applications. NetSuite’s order management, inventory management, shipping management, payroll and financial data are the lifeblood of most companies, and now such data can be accessed for new Web services-based applications.

For example, once integrated with CallCommand’s core product, CallStream™, the new integrated functionality will automatically generate communications via voice mail based on leads, prospects as well as customers. Leads could be notified about a list of products that they may be interested in and customers that have purchased these products could be followed-up for feedback and customer satisfaction.

CallCommand’s core product, CallStream™, is a tool that allows users to develop and send out targeted voice mail messages instantly from any location, with superior penetration: as high as 92% message delivery. The CallStream system automatically gathers information from most major database systems; sales, service, prospect information, etc., and can then automate a series of follow-up calls.

CallCommand’s patent pending technology decreases marketing and communication costs while simultaneously improving customer responsiveness. All of CallCommand’s solutions are fully web-based and do not require hardware, software or telephony equipment.

“We are very proud to be a NetFlex Applications Program partner to bring the benefits of CallCommand to a larger and more diverse customer base,” said Al Babbington, CallCommand CEO.

“CallCommand is enjoying strong growth and this relationship dovetails perfectly with our expansion strategy. NetSuite is well known as the leader in on-demand business management software and the NetFlex platform provides a cost effective way to integrate to NetSuite. NetSuite’s ability to provide its clients with a true 360 degree view of their business is a key advantage over their competition and a perfect fit for our lifecycle management strategies. We are excited by the many opportunities this new partnership presents,” Babbington added.

“NetSuite helps a company manage its core back-office/ front-office processes. The NetFlex Applications Program allows third-parties to leverage this ‘system of record’ to extend NetSuite into a host of important applications,” said Zach Nelson, CEO of NetSuite.

“CallCommand has extended NetSuite’s One System with its CallStream product to allow NetSuite customers to provide an end-to-end customer lifecycle using its voice capabilities,” Nelson added.

About CallCommand™:

Call Command™ is a leading provider of communication solutions for automotive retailers and OEMs as well as a growing customer base in home improvement, schools, municipalities, independent services, telecom, churches and financial services.

Their patent pending technology decreases marketing and communication costs while simultaneously improving customer responsiveness. All of their solutions are fully web-based and do not require hardware, software or telephony equipment.

Since its founding in July of 2002, the company has grown to over 4000 users in seven different industries and continues to grow daily.

CallCommand is revolutionizing the way companies communicate with their customers and prospects. Using CallCommand’s products and services, organizations throughout the country are improving their owner loyalty, frequency of purchase and dollars spent per visit.

For additional information please contact Lindsay Whitson: phone: 1-877-862-6662, visit CallCommand’s web site at http://www.callcommand.com, log onto any search engine (i.e.: Yahoo, Google, MSN) and type the word “CallCommand”.

About NetSuite

NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: http://www.netsuite.com.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Lindsay Whitson
CallCommand
1-877-862-6662
Email >