CINCINNATI, OH (PRWEB) January 17, 2006
CallCommand™, a leading provider of web-based communication solutions to automotive dealers, today announced that it has been named by the Cincinnati Business Courier as the fastest-growing private business as part of Fast 55; Greater Cincinnati's premier program recognizing the 15-county region's fastest-growing private companies. Companies were nominated to the Fast 55 or surveyed by the Courier for participation in the program, and growth rankings were based on a three-year revenue period.
CallCommand was recognized as the fastest growing company with a growth of 1,588% from 2002-2005. The company, which was originally founded in Cincinnati in 2002 by 3 partners, has enjoyed tremendous expansion; it has grown to over 70 staff with satellite offices in Costa Mesa, California and Hyderabad, India. CallCommand’s subscription based application currently hosts more than 4000 users, for over 1000 clients in 7 different industries.
CallCommand attributes much of its growth to the success of its powerful web-based calling system, CallStream™, a tool that allows users to develop and send out targeted voice mail messages instantly from any location, with superior penetration: as high as 92% message delivery. Clients have experienced unprecedented success with CallStream in all areas of their operations from improved closing ratios to increased customer satisfaction.
“The right message at the right time to all current prospects and previous customers will increase repeat business, referral business and owner loyalty. Any business can expect tremendous results to its bottom line if it turns its focus to the opportunity that exists in its customer database,” commented Al Babbington, CallCommand CEO.
“Communication from the voice of authority improves the frequency of purchase and the dollars spent per visit,” Babbington added.
Harold Motors, a Chrysler Jeep and Mazda store in Olympia Fields, Illinois, has increased its active service customer base from 35% to 52% with CallCommand’s powerful Web-based calling system, CallStream™; the dealership’s percentage of active customers is now 10-15% higher than other dealers in its market. Before signing up with CallCommand, Harold Motors was using direct mail to remind customers of service appointments and was looking for a less costly, more timely and effective way to contact them. The dealership now uses CallStream for a variety of campaigns from service reminder calls to special sales campaigns.
“A couple of months ago we were headed for a disastrous month in our service department. I contacted my CallCommand rep and we developed a call for an inspection and discount oil change and tire rotation. Within two hours we had customers coming into the service department. It was a very effective campaign and generated an extra $27,000 in service sales. With CallCommand I can react to market peaks and valleys immediately,” commented Joe Spalla, Harold Motors Service Manager.
“The big problem today is getting peoples attention. With the busy life they lead people see a mail piece, assume it is a solicitation and may not even open it. CallCommand is effective as people do listen to voicemail. When a customer hears my voice they feel they better pay attention as it might be something important about their car. It is one of the best reminder services out there,” Spalla added.
2005 has been a year of continued growth and product development for CallCommand and the company will unveil its latest technology, designed to help marketers better manage the customer lifecycle, understand their target audience and design more effective promotions, at the 2006 NADA show in Orlando, Florida, February 10-14 at booth 3643.
Call Command™ is a leading provider of communication solutions for automotive retailers and OEMs as well as a growing customer base in home improvement, schools, municipalities, independent services, telecom, churches and financial services.
Their patent pending technology decreases marketing and comunication costs while simultaneously improving customer responsivness. All of their solutions are fully web-based and do not require hardware, software or telephony equipment.
Since its founding in July of 2002, the company has grown to over 4000 users in seven different industries and continues to grow daily.
CallCommand is revolutionizing the way companies communicate with their customers and prospects. Using CallCommand’s products and services, organizations throughout the country are improving their owner loyalty, frequency of purchase and dollars spent per visit.
For additional information please contact Lindsay Whitson: phone: 1-877-862-6662, visit CallCommand’s web site at http://www.callcommand.com, log onto any search engine (i.e.: Yahoo, Google, MSN) and type the word “CallCommand”.
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